SOLVED - iPhone Bricked by Update Device Driver Not Installed Error 1602
iPhone 4 / Windows 7 x64 / iTunes 9.2.1.5
My iPhone normally interfaces with iTunes on my PC via USB cable without issues.
iTunes prompts to update the iPhone when a new version of iOS is released. Each time, the update has failed as described here: http://support.apple.com/kb/ts1275.
The update process stops, the "Connect to iTunes" screen is all that displays on the phone, and an utterly informative alert message comes up in iTunes along the lines of "Error 1602 (or 1604), The iPhone could not be restored. An unknown error occurred." Along with this, the iPhone ceases to be recognized as a USB device by Windows 7, with a little notification tray pop-up informing me that "Device Driver Software was not successfully installed". The iPhone no longer shows up as a device in iTunes.
The generic troubleshooting steps listed at http://support.apple.com/kb/ts1275 (changing USB ports, changing USB cables, restarting the computer, uninstalling and reinstalling all Apple software, etc., etc.) were a useless waste of time, but following the links for USB troubleshooting led to this page: http://support.apple.com/kb/TS1538
As instructed there, I located the Apple Mobile Device USB Driver in Device Manager. It appeared listed as "Apple Recovery (iBoot) USB driver" with a yellow exclamation point; thus I attempted to reinstall the Apple Mobile Device driver. First I uninstalled the existing driver, then scanned for hardware changes, then tried to update the driver as described. However, the path where the driver files were supposed to be (C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Driver) did not exist; the Driver folder was missing.
After Googling a little I came across http://discussions.apple.com/thread.jspa?threadID=1949672 and http://discussions.info.apple.com/thread.jspa?messageID=10806341. Following the instructions there, I was able to pull the device drivers (usbaapl64.sys, usbaapl64.cat, usbaapl64.inf and usbaplrc.dll) out of the iTunes installation program (from AppleMobileDeviceSupport64.msi, using WinRAR / Universal Extractor), put them in the previously nonexistent Driver folder and make Windows use the drivers.
Happily, this manual driver reinstall allowed Windows / iTunes to recognize the iPhone and proceed with the update / restore process. I had to repeat the driver reinstall process a couple of times during the iPhone restore - as it progressed, it kept switching the driver back to something nonfunctional - but the restore eventually went through, allowing me to keep my apps, data, history, etc. At least, until the next iOS update.
My iPhone normally interfaces with iTunes on my PC via USB cable without issues.
iTunes prompts to update the iPhone when a new version of iOS is released. Each time, the update has failed as described here: http://support.apple.com/kb/ts1275.
The update process stops, the "Connect to iTunes" screen is all that displays on the phone, and an utterly informative alert message comes up in iTunes along the lines of "Error 1602 (or 1604), The iPhone could not be restored. An unknown error occurred." Along with this, the iPhone ceases to be recognized as a USB device by Windows 7, with a little notification tray pop-up informing me that "Device Driver Software was not successfully installed". The iPhone no longer shows up as a device in iTunes.
The generic troubleshooting steps listed at http://support.apple.com/kb/ts1275 (changing USB ports, changing USB cables, restarting the computer, uninstalling and reinstalling all Apple software, etc., etc.) were a useless waste of time, but following the links for USB troubleshooting led to this page: http://support.apple.com/kb/TS1538
As instructed there, I located the Apple Mobile Device USB Driver in Device Manager. It appeared listed as "Apple Recovery (iBoot) USB driver" with a yellow exclamation point; thus I attempted to reinstall the Apple Mobile Device driver. First I uninstalled the existing driver, then scanned for hardware changes, then tried to update the driver as described. However, the path where the driver files were supposed to be (C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Driver) did not exist; the Driver folder was missing.
After Googling a little I came across http://discussions.apple.com/thread.jspa?threadID=1949672 and http://discussions.info.apple.com/thread.jspa?messageID=10806341. Following the instructions there, I was able to pull the device drivers (usbaapl64.sys, usbaapl64.cat, usbaapl64.inf and usbaplrc.dll) out of the iTunes installation program (from AppleMobileDeviceSupport64.msi, using WinRAR / Universal Extractor), put them in the previously nonexistent Driver folder and make Windows use the drivers.
Happily, this manual driver reinstall allowed Windows / iTunes to recognize the iPhone and proceed with the update / restore process. I had to repeat the driver reinstall process a couple of times during the iPhone restore - as it progressed, it kept switching the driver back to something nonfunctional - but the restore eventually went through, allowing me to keep my apps, data, history, etc. At least, until the next iOS update.
PC, Windows 7, x64
