4 Replies Latest reply: Aug 16, 2010 1:51 PM by JusUK30
JusUK30 Level 1 Level 1
I have a random problem with iTunes and I hope someone can help.

I have just under 1500 tracks on my macbook, all stored in the iTunes library folder where they should be. However, when I open iTunes, it says it cannot find the original file for loads of my music (there is a little '!' symbol on the left hand side).

I get the option to search for the original file and I just go to the iTunes library folder and there it is, along with all my other music that iTunes can see!

This is a random problem as when I open iTunes, its not always the same tracks it cant find, its always different ones.

It affects about 20% of my music each time.

Can anyone help?

Cheers, Jus

Macbook White, Mac OS X (10.6.4)
  • Jolly Giant Level 7 Level 7
    for the avoidance of doubt, you are not managing your library yourself, meaning moving files around using the finder ?


  • JusUK30 Level 1 Level 1
    No, all the music went in to the iTunes library folder and I havent touched it since.

    I checked today and its even showing new albums recently purchased through iTunes Store as missing. There doesn't seem to be a pattern to which music it cant find, even though its all there in the folder.
  • Jolly Giant Level 7 Level 7
    try this:

    quit iTunes. move the following file to the desktop: <MacintoshHD>/users/<yourname>/library/preferences/com.apple.iTunes.plist

    fire up iTunes (which will create a new .plist file). if it works now you can trash the plist file you moved to the desktop.

    if still no joy, here are some useful tools:

    _*iTunes Track CPR v1.3*_

    This script attempts to locate the files of so-called "dead tracks"--iTunes tracks designated with (!)--that you assume are not actually missing but are still located in the iTunes Music folder in their "iTunes File Order" (Music -> Artist -> Album -> file.xxx)."


    _*Music Folder Files Not Added v2.0*_

    This application will list the file paths of the files in your designated "iTunes Media" folder which are not in iTunes' library. Additionally, you can select a different parent folder and its contents will be compared to the iTunes library. Options to Add a selection of found files to iTunes or move them to the Trash.


  • JusUK30 Level 1 Level 1
    Your first suggestion seems to have solved the problem. It has created a few duplicate tracks but only about 20 which I can sort out.

    Thank you very much for your help, its much appreciated.