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ipad air 4th generation sound buttons only bring up the slide then i have to adjust the sound with the slide

I bought a “renewed” iPad Air 4th generation. When I press the sound buttons, it only brings up the slide then I have to adjust the sound with the slide. Is this normal? I have the sound settings set to where I can “change with buttons”.


What am I doing wrong?

iPad Air 4 Wi-Fi

Posted on Dec 9, 2022 6:35 AM

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Question marked as Top-ranking reply

Posted on Dec 9, 2022 7:21 AM

If pressing the volume buttons exposes the volume slider, then the physical hardware buttons are working - and can therefore dismiss the possibility of a hardware fault.


Try a forced-restart of the iPad - as this will usually clear an isolated software issue:

Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.



A reset of your iPad settings may also resolve the issue:


iPadOS14 and earlier

Settings > General > Reset > Reset All Settings


iPadOS15 onwards

Settings > General > Transfer or Reset iPad > Reset > Reset All Settings


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Question marked as Top-ranking reply

Dec 9, 2022 7:21 AM in response to Tkfitzsimmons

If pressing the volume buttons exposes the volume slider, then the physical hardware buttons are working - and can therefore dismiss the possibility of a hardware fault.


Try a forced-restart of the iPad - as this will usually clear an isolated software issue:

Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.



A reset of your iPad settings may also resolve the issue:


iPadOS14 and earlier

Settings > General > Reset > Reset All Settings


iPadOS15 onwards

Settings > General > Transfer or Reset iPad > Reset > Reset All Settings


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ipad air 4th generation sound buttons only bring up the slide then i have to adjust the sound with the slide

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