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Imessage Phone Number keeps loading

So I have the same apple ID on two phones, each phone has a different number. I am trying to get the first number to work but it keeps showing the sign it's loading, while the other number and email address are working. I am facing the same issue with facetime, that the number keeps loading. How do I fix this issue?

iPhone 14 Plus, iOS 16

Posted on Dec 9, 2022 11:35 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 12, 2022 12:15 PM

Hello Shahd39,


It sounds like you have a question regarding adding your phone number to iMessage, after already having one phone number registered to your iMessage, right?


You can take a look at this article that has more information:


Add or remove your phone number in Messages or FaceTime - Apple Support


"If you can't see or select your number in Messages or FaceTime

  1. Make sure that you're using the latest software for your Mac or iOS device
  2. Make sure that you correctly followed the iPhone steps to set up your phone number. You should be using the same Apple ID on all of your devices.
  3. In the “You can be reached” section of Messages and FaceTime settings, make sure that there are checkmarks beside your phone number and Apple ID.


If your phone number is unchecked and you can't select it, or you have some other issue, follow these steps:

  1. On your Mac:
    • In Messages, choose Messages > Settings, then click iMessage. Click Sign Out.
    • In FaceTime, choose FaceTime > Settings, then click General. Click Sign Out.

2. On your iPhone, iPad, and iPod touch:

    • Go to Settings > Messages > Send & Receive. Tap your Apple ID, then tap Sign Out.
    • Go to Settings > FaceTime. Tap your Apple ID, then tap Sign Out.

3. On your iPhone:

    • Go back to Settings > Messages and make sure that iMessage is turned on.
    • Tap Send & Receive, then choose “Use your Apple ID for iMessage” and sign in with your Apple ID.
  1. Using the same Apple ID, sign back in to Messages and FaceTime on your other devices. 

If you still need help, change your Apple ID password and repeat the setup steps. If that doesn't work, contact Apple Support."


Regards.

1 reply
Question marked as Top-ranking reply

Dec 12, 2022 12:15 PM in response to Shahd39

Hello Shahd39,


It sounds like you have a question regarding adding your phone number to iMessage, after already having one phone number registered to your iMessage, right?


You can take a look at this article that has more information:


Add or remove your phone number in Messages or FaceTime - Apple Support


"If you can't see or select your number in Messages or FaceTime

  1. Make sure that you're using the latest software for your Mac or iOS device
  2. Make sure that you correctly followed the iPhone steps to set up your phone number. You should be using the same Apple ID on all of your devices.
  3. In the “You can be reached” section of Messages and FaceTime settings, make sure that there are checkmarks beside your phone number and Apple ID.


If your phone number is unchecked and you can't select it, or you have some other issue, follow these steps:

  1. On your Mac:
    • In Messages, choose Messages > Settings, then click iMessage. Click Sign Out.
    • In FaceTime, choose FaceTime > Settings, then click General. Click Sign Out.

2. On your iPhone, iPad, and iPod touch:

    • Go to Settings > Messages > Send & Receive. Tap your Apple ID, then tap Sign Out.
    • Go to Settings > FaceTime. Tap your Apple ID, then tap Sign Out.

3. On your iPhone:

    • Go back to Settings > Messages and make sure that iMessage is turned on.
    • Tap Send & Receive, then choose “Use your Apple ID for iMessage” and sign in with your Apple ID.
  1. Using the same Apple ID, sign back in to Messages and FaceTime on your other devices. 

If you still need help, change your Apple ID password and repeat the setup steps. If that doesn't work, contact Apple Support."


Regards.

Imessage Phone Number keeps loading

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