Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Voice Memos update brings Layered Recordings to iPhone 16 Pro and iPhone 16 Pro Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: timhack54
timhack54 Author
User level: Level 1
5 points

Why can't I send texts between my iPhone 13 and Android phones? Specifically a Galaxy S22 Ultra.

I have checked that SMS, and MMS are activated on my iPhone. I have followed all the problem-solving tips I can find. For example, the iOS is up-to-date, the cache has been cleared, the latest version of software installed, reset network settings, reset iPhone, removed and reinstalled SIM card, etc, etc, etc.


I cannot send a text with a photo or video to an Android phone. And, Android phones cannot send texts with photos or videos to my iPhone. frustrating. I get a "not delivered" message on the iPhone when sending to an Android phone. The Android phone gets an "invalid destination address" message when sending to my iPhone. Does anyone have any clues? I spent 3 1/2 hours on chat yesterday with my carrier, Verizon, and got nowhere.

iPhone 13 Mini

Posted on Dec 10, 2022 9:18 AM

Reply
Question marked as Top-ranking reply
User profile for user: timhack54
timhack54 Author
User level: Level 1
5 points

Posted on Dec 10, 2022 2:13 PM


UPDATE:


After 3 1/2 hours on chat and 2 hours at the corporate store, I have a resolution. In my case, The Android phone was using an eSIM. It had to be converted to a regular physical SIM card. My iPhone had to be re-activated (twice). And MMS messaging had to be re-activated for both devices. I had a similar issue with my iPad. Same solution. Get rid of eSIM and add a physical SIM. Then re-activate MMS. Now all devices are working. For some reason, the iPhone got deactivated, so I had to go back to the store,m(another 45 minutes) to get that resolved. So far, so good.

View in context

Similar questions

2 replies
Question marked as Top-ranking reply
User profile for user: timhack54
timhack54 Author
User level: Level 1
5 points

Dec 10, 2022 2:13 PM in response to timhack54


UPDATE:


After 3 1/2 hours on chat and 2 hours at the corporate store, I have a resolution. In my case, The Android phone was using an eSIM. It had to be converted to a regular physical SIM card. My iPhone had to be re-activated (twice). And MMS messaging had to be re-activated for both devices. I had a similar issue with my iPad. Same solution. Get rid of eSIM and add a physical SIM. Then re-activate MMS. Now all devices are working. For some reason, the iPhone got deactivated, so I had to go back to the store,m(another 45 minutes) to get that resolved. So far, so good.

Reply

Why can't I send texts between my iPhone 13 and Android phones? Specifically a Galaxy S22 Ultra.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up