Restarting my Hulu Subscription? (Can’t log in.)

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Level 1

38 points

Restarting my Hulu Subscription? (Can’t log in.)

Hello,

I’ve decided to restart my Hulu subscription through our Apple TV but the Hulu app keeps asking me to sign in and then not accepting my Apple ID/Password. This has been the case for the AppleTV, my phone and iPad.

I’ve tried deleting the Hulu app, unplugging the device, and then reinstalling the app. Still nothing. Hulu’s is listed under my Apple subscriptions so I’m certainly paying for it so how do we actually get to watch Hulu?

Thank you.

Brian

Apple TV 4K, tvOS 16

Posted on Dec 10, 2022 1:19 PM

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Answer 1

Gena_D

Community Specialist

Dec 12, 2022 6:58 PM in response to brian hardy1

Hello Brian hardy1,

If you are having an issue with your Apple ID email address and password, resetting the password may help. Check the steps for that here: If you forgot your Apple ID password - Apple Support.

If that does not resolve the issue, we advise reaching out to Hulu directly for assistance with their app login. This page may offer a starting point to do that: Hulu - Help.

Let us know if we can help with anything else at all or if this doesn't settle your issue so we can look into this further with you. Thanks and have a fabulous day!

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Answer 2

Eric--F

Community Specialist

Dec 14, 2022 12:30 PM in response to brian hardy1

Hello Brian hardy1,

As long as you are using the same Apple ID and password that you signed up the subscription with, then the best we can offer is to ask Hulu. Only they can see any accounts and access errors on their systems.

Check the Apple ID signed in on the device you started the subscription, both in Settings > [Your name] and Settings > [Your name ] > Media & Purchases. See that they are the same.

Check that your subscription payment went through: If your payment method is declined in the App Store or iTunes Store - Apple Support

If everything looks good, only Hulu can help check your account. Thanks.

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Answer 3

brian hardy1 Author

Level 1

38 points

Dec 13, 2022 5:05 PM in response to Gena_D

I am paying Apple to get Hulu on my many Apple devices: phones, iPads, iMacs, and AppleTV. The reason I’m doing this; rather than just going directly to Hulu.com is for convenience. I just want to go through Apple for all my subscriptions.

What exactly is Apple doing to earn its cut of that sweet monthly Hulu $? How exactly are you making this process smoother.

All I’m reading is that I should take it up with Hulu.

Am I missing something?

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Restarting my Hulu Subscription? (Can’t log in.)

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