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User profile for user: CCY1987
CCY1987 Author
User level: Level 1
4 points

New IPad Magic Keyboard scrolling function lagging issue.

Just got myself a Magic Keyboard for my iPad Air 5th generation today. The keyboard is wonderful and all function working just fine except for the 2 fingers scrolling. It somehow it will appear either laggy or no respond and i have to hover the pointer to the scroll bar, click and drag and it will work fine with the fingers scrolling function.


This is somewhat very annoying and is this consider a defect from apple? I expect more for this keyboard when i had to pay for RM1.5k

iPad Air, iPadOS 16

Posted on Dec 11, 2022 8:29 AM

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User profile for user: bruno75
bruno75
User level: Community Specialist

Dec 13, 2022 2:34 PM in response to CCY1987

Hey there CCY1987,


Let's rule out some possible causes, along with confirming more details to better understand what's happening:


  1. You mentioned this is resolved temporarily by hovering the cursor over the scroll bar, but when does the issue return?
  2. Does disconnecting, then pairing your keyboard with your iPad again make any difference?
  3. Have you been able to test your keyboard while connected to another iPad to see if the same issue occurs?
  4. Sometimes unexpected behavior can be resolved with a restart: Restart your iPad
  5. We see you have iPadOS 16, but the latest version is iPadOS 16.1.1. You can verify this within Settings > General > About. In case you needed it, this link shows how to first back up, then Update your iPhone or iPad.
  6. We also recommend making sure that all apps are up to date: How to manually update apps on your Apple device


Cheers!

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New IPad Magic Keyboard scrolling function lagging issue.

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