Apps constantly crash on iPad

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Level 1

5 points

Apps constantly crash on iPad

My daughters favorite app keeps crashing. It also occasionally happens with other apps. Top part of the log is pasted below. Any ideas if it’s a hardware issue? Its always related to “wakeups”.

{"app_name":"YoYaBusyLifeWorld","timestamp":"2022-12-11 10:23:14.00 -0800","app_version":"2.12","slice_uuid":"8B40479C-64FB-3A8C-B902-BD4AF2BBC22B","adam_id":1578697046,"build_version":"69","bundleID":"com.yoyakids.blw","duration_ms":"287504","share_with_app_devs":0,"is_first_party":0,"bug_type":"142","os_version":"iPhone OS 16.1.1 (20B101)","incident_id":"0A9F40E5-7050-4FD3-9F56-F1EEB1281E61","name":"YoYaBusyLifeWorld","roots_installed":0}

Date/Time: 2022-12-11 10:18:24.257 -0800

End time: 2022-12-11 10:23:11.761 -0800

OS Version: iPhone OS 16.1.1 (Build 20B101)

Architecture: arm64e

Report Version: 40

Incident Identifier: 0A9F40E5-7050-4FD3-9F56-F1EEB1281E61

Data Source: Microstackshots

Shared Cache: 373E1150-01E5-3ECB-A34F-B6F036270EF5 slid base address 0x1b032c000, slide 0x3032c000

Command: YoYaBusyLifeWorld

Path: /private/var/containers/Bundle/Application/84D20271-F74F-4B90-8776-375441FFDF05/YoYaBusyLifeWorld.app/YoYaBusyLifeWorld

Identifier: com.yoyakids.blw

Version: 2.12 (69)

Adam ID: 1578697046

Is First Party: No

Beta Identifier: 8F372B00-44C4-49A8-886C-580A90E78061

Resource Coalition ID: 616

Architecture: arm64

PID: 498

Event: wakeups

Action taken: none

Wakeups: 45001 wakeups over the last 288 seconds (157 wakeups per second average), exceeding limit of 150 wakeups per second over 300 seconds

Wakeups limit: 45000

Limit duration: 300s

Wakeups caused: 45001

Wakeups duration: 288s

Duration: 287.50s

Duration Sampled: 279.21s

Steps: 84

Hardware model: iPad12,1

Active cpus: 6

HW page size: 16384

VM page size: 16384

OS Cryptex File Extents: 3221

Heaviest stack for the target process:

39 ??? (libsystem_pthread.dylib + 2980) [0x203722ba4]

39 ??? (libsystem_pthread.dylib + 5836) [0x2037236cc]

37 ??? (<0C7416C3-BE02-315F-AC36-B4D88547D0F9> + 13899996) [0x10f2bd8dc]

19 ??? (<0C7416C3-BE02-315F-AC36-B4D88547D0F9> + 13174096) [0x10f20c550]

10 ??? (<0C7416C3-BE02-315F-AC36-B4D88547D0F9> + 13177088) [0x10f20d100]

10 ??? (<0C7416C3-BE02-315F-AC36-B4D88547D0F9> + 13176624) [0x10f20cf30]

10 ??? (<0C7416C3-BE02-315F-AC36-B4D88547D0F9> + 13176412) [0x10f20ce5c]

8 ??? (<0C7416C3-BE02-315F-AC36-B4D88547D0F9> + 13175700) [0x10f20cb94]

3 ??? (<0C7416C3-BE02-315F-AC36-B4D88547D0F9> + 10374676) [0x10ef60e14]

3 ??? (<0C7416C3-BE02-315F-AC36-B4D88547D0F9> + 10437640) [0x10ef70408]

3 ??? (<0C7416C3-BE02-315F-AC36-B4D88547D0F9> + 10437932) [0x10ef7052c]

3 ??? (<0C7416C3-BE02-315F-AC36-B4D88547D0F9> + 10438344) [0x10ef706c8]

3 ??? (<0C7416C3-BE02-315F-AC36-B4D88547D0F9> + 13812460) [0x10f2a82ec]

Powerstats for: YoYaBusyLifeWorld [498]

UUID: 8B40479C-64FB-3A8C-B902-BD4AF2BBC22B

Path: /private/var/containers/Bundle/Application/84D20271-F74F-4B90-8776-375441FFDF05/YoYaBusyLifeWorld.app/YoYaBusyLifeWorld

Identifier: com.yoyakids.blw

Version: 2.12 (69)

Adam ID: 1578697046

Is First Party: No

Beta Identifier: 8F372B00-44C4-49A8-886C-580A90E78061

Resource Coalition ID: 616

Architecture: arm64

Footprint: 308.31 MB -> 1302.97 MB (+994.66 MB)

Pageins: 932 pages

Start time: 2022-12-11 10:18:30.115 -0800

End time: 2022-12-11 10:23:09.324 -0800

Num samples: 84 (100%)

Primary state: 35 samples Frontmost App, Non-Suppressed, User mode, Effective Thread QoS User Interactive, Requested Thread QoS User Interactive, Override Thread QoS Unspecified

User Activity: 0 samples Idle, 84 samples Active

Power Source: 84 samples on Battery, 0 samples on AC

iPad, 16

Posted on Dec 11, 2022 11:10 AM

Reply

Answer 1

Dec 13, 2022 4:19 PM in response to FelicityFord

Hello FelicityFord,

Welcome to Apple Support Communities! It sounds like you need help with your daughters favorite app crashing. We completely understand why you'd reach out, and are happy to help.

Have you tried deleting and reinstalling the app? The following article offers some troubleshooting that may help. Sometimes reinstalling can fix any issues that may need resolution:

If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support

Please have a look and let us know if this helps!

Cheers!

Reply

Answer 2

MichelPM

Level 10

81,601 points

Dec 13, 2022 4:23 PM in response to FelicityFord

After ANY iOS/iPadOS upgrade/update, you should ALWAYS perform a simple hard reset/forced restart of your Apple mobile device.

For iPad models with a Home button, do a simple hard reset/forced restart of your iPad by holding down both the Home and sleep/wake/power button simultaneously until your iPad goes to black and restarts with Apple logo, then release the buttons.

OR

For much newer design iPad models, without a Home button, try the new simple hard reset/forced restart procedure for the new 2018-2022 iPad Pros, 2020/21 iPad Air 4 and 5, the 2021 iPad Mini 6 and the new 2022, 10th gen base models,

1. Press and release the volume button closest to the top Power button

2. Then immediately press and release the volume button farthest from the top Power button.

3. Then, press and hold the top single sleep/wake/power button You will see the Slide to Power off button, but keep on holding down the power button until you see the Apple logo, then let it go.

Once you have performed all the steps, wait for a few seconds and your 2018-2022 iPad will boot up completely to the iPad’s Lock screen.

Best of Luck to You!

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Apps constantly crash on iPad

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