Asking iTunes for a refund

Question

Level 1

4 points

Asking iTunes for a refund

Hello,

My name is Renis Isufi and I would like to ask for a refund about a purchase that has happened yesterday from my visa card not in my knowledge. I live in Albania and someone else from America did this purchase and I would like to get my money back because I didn't buy anything.

The attachment is the message I got from my Bank yesterday.

I would be happy if I find a solution to this problem.

Thank you and have a great day!

[Personal Information Edited by Moderator]

iPhone 12 Pro Max, iOS 16

Posted on Dec 12, 2022 12:54 AM

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Answer 1

Best reply

Raicya

Level 10

208,587 points

Dec 12, 2022 1:55 AM in response to renis05

Contact your bank, they can find out who (name, address & account number) has collected the amount from your bank account, and when.

Depending on your bank, they can collect the amount back within 30 days.

Ask the bank to block your card, and ask a new one.

Also report to the police.

👉 Never post your personal information, such as your visa card number.

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Answer 2

Hesmo03

Level 1

10 points

Dec 12, 2022 2:19 AM in response to renis05

Follow this link > Request a refund for apps or content you've bought from Apple – Apple Support (UK)

Sign into your Apple ID and select the items you would like to refund. Explain the situation and choose the reason for said refund.

Thanks.

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Answer 3

renis05 Author

Level 1

4 points

Dec 12, 2022 2:08 AM in response to Raicya

The bank told me to contact you at first and depending on whether you find a solution or not, they would proceed with the other steps. I blocked my card and applied for a new one that's why I didn't mind posting my old visa card number.

Thank you!

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