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wifi connection

problem connecting to wifi — in settings, wifi connection is checked, but symbol doesnt appear at top of screen, and cant download from apps, “connection required”

iPad (10th gen) WiFi

Posted on Dec 12, 2022 9:22 AM

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Question marked as Best reply

Posted on Dec 12, 2022 9:24 AM

Start with basic WiFi troubleshooting - as detailed here:

If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support

Recommended settings for Wi-Fi routers and access points - Apple Support


If your WiFi has been set-up according to Apple’s recommended settings, WiFi and Internet connection difficulties are usually an indication that your device does not have a routable IP Address - your IP Address usually being assigned by DHCP. When this occurs, your iPad may only have a self-assigned link-local IP address that begins 169.254.x.x.


System software updates can, in some circumstances, trigger a problem with the iPad (or iPhone) internal routing table. The causes are many, but are usually attributable to some types of App or associated device configuration.


If you have a VPN App or profiles installed, or a security App such as Norton, these may be interfering with DHCP - and preventing your device from obtaining a valid IP Address for the WiFi network/hotspot to which you are attempting to connect. The resolution is usually simple; if installed, you may only need to temporarily disable or remove the Security App and/or VPN.


DHCP is frequently used to automatically obtain an IP Address. Until your iPad has a valid IP Address to connect to your network, you will not have an internet connection. Disabling or removing VPN and/or the offending security App should allow DHCP to operate normally - allowing connection to your network and the internet.


If this resolves your issue, the VPN and/or security App can be reinstated after the connectivity problem has been resolved.

3 replies
Question marked as Best reply

Dec 12, 2022 9:24 AM in response to Nbanks3

Start with basic WiFi troubleshooting - as detailed here:

If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support

Recommended settings for Wi-Fi routers and access points - Apple Support


If your WiFi has been set-up according to Apple’s recommended settings, WiFi and Internet connection difficulties are usually an indication that your device does not have a routable IP Address - your IP Address usually being assigned by DHCP. When this occurs, your iPad may only have a self-assigned link-local IP address that begins 169.254.x.x.


System software updates can, in some circumstances, trigger a problem with the iPad (or iPhone) internal routing table. The causes are many, but are usually attributable to some types of App or associated device configuration.


If you have a VPN App or profiles installed, or a security App such as Norton, these may be interfering with DHCP - and preventing your device from obtaining a valid IP Address for the WiFi network/hotspot to which you are attempting to connect. The resolution is usually simple; if installed, you may only need to temporarily disable or remove the Security App and/or VPN.


DHCP is frequently used to automatically obtain an IP Address. Until your iPad has a valid IP Address to connect to your network, you will not have an internet connection. Disabling or removing VPN and/or the offending security App should allow DHCP to operate normally - allowing connection to your network and the internet.


If this resolves your issue, the VPN and/or security App can be reinstated after the connectivity problem has been resolved.

Dec 13, 2022 2:11 AM in response to Nbanks3

RIGHT — Norton security was partially disabling my WiFi although it was still checked as connected. Disabled Norton in the VPN settings, and connectivity logo popped back in the upper corner of screen. Just wanted to download two movies, did that and put Norton back on. Strangely, this happened only with iPad, not with iPhone which shares my Norton subscription.

Dec 13, 2022 2:30 AM in response to Nbanks3

The network “stack” and associated routing table is complex - and with iOS/iPadOS cannot be directly accessed with native tools. The very sequence of installing and launching Apps can create subtle internal routing differences that can manifest in unexpected behaviour for a single device and not others.


Security Apps are a typical candidate for potential problems. Some of their functionality relies upon analysing network traffic - this access being achieved through selective routing of internet traffic via an internal network proxy that is created (by the App) on the device - and this proxy modifies the network stack. In some circumstances, internal traffic routing is broken - creating the issue that you see.


Disabling the offending App resets the internal network stack and associated routing table - usually resolving the problem.

wifi connection

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