Brio 500 webcam shows only a black screen in Ventura

I was having the same issue but resolved it by updating the Brio 500 firmware through LogiTune.

On 1 Mac I was able to download the firmware but on 4 others it would not update the firmware, only the LogiTune software. I got around this by downloading LogiTune software onto a PC, then connecting the Brio 500 to the PC and updating the firmware. (purple light glowing on Brio 500) When it finished I was able to connect it to my MacBookPro and it is now working fine.

Updating the firmware worked for me

It updated via PC successfully but still no change when I connected to my mac. Luckily, I met someone familiar with mac technicals who gave brio cam access to my mac's disc. I am not sure if this may be common but share it here in case anyone else has a similar situation. So now the brio cam works fine.

Hi community,

on an intel mac with latest Ventura the firmware of the logi brio 505 can also be upgraded. this worked. only on the apple silicon i also get an error message. i hope i can help you.

Greetings Chris

I bought this camera after my MacBook Pro's integrated camera stopped working, only to have the same black screen as the internal camera. Both the internal and Brio 500 cameras show a dark screen in every single app (Apple support said to wait for the next update to see if it's fixed because all checkups turned out fine). This happened after the Ventura update. So frustrating.

Hello kinwolf,

Thanks for choosing the Apple Support Communities. If you're not able to use a peripheral after updating, it may mean the manufacturer might need to release an updated driver that supports the OS. With hat being said, this guide may be of some use in resolving things.

Use an external camera with Mac - Apple Support

"Use an external camera with Mac

Many Mac computers have a built-in camera located near the top edge of the screen, but you can also use an external camera with your Mac.

Connect an external camera

1. Connect the camera’s cable to a port on your Mac. See About the video ports on Mac.
2. If the camera has a connector that doesn’t match the port you want to connect it to, you may be able to use it with an adapter. See the Apple Support article Adapters for the Thunderbolt 4, Thunderbolt 3, or USB-C port on your Mac.
3. Wait 10 to 15 seconds for your Mac to recognize the camera.

For more information about connecting your external camera, see the manufacturer’s instructions.

Use an external camera with apps and features

• Photo Booth: Click Camera in the menu bar, then choose your external camera.
• FaceTime: Click Video in the menu bar, then choose your external camera.
• QuickTime Player: Choose File > New Movie Recording, click the Options pop-up menu, then choose your external camera.
• Head pointer: Choose Apple menu  > System Preferences, click Accessibility , click Pointer Control, then click Alternate Control Methods. Click Options next to “Enable head pointer,” click Camera Options, then choose your external camera.
• Third-party apps: You may be able to use your external camera with third-party apps you downloaded from the App Store. To find out how, read the developer’s instructions or explore the app’s menus and preferences."

We hope this helps.

Cheers!

Thanks for that. I initially bought a BRIO 505 direct from Logitech which did not work (now I know why) and sent it back. I then bought a BRIO 500 from Amazon, which also does not work.... so that will go back also. I don't have a Windows machine unfortuantely. I do however have a Logi Stream webcam which works perfectly so I'll stick with that.

Damian. It's actually the same issue of the firmware update being blocked. See the instructions above to update your firmware using a PC

So I have this same issue - the computer sees the camera and it is listed in the Logitech software but there is just a blank display on the screen where the camera should be showing a picture!

Guess I am returning this one. Anyone find a webcam working with Ventura?

Hi, I have a different issue - the LogiTune says that I need to check my internet connection (screenshot added), while it is absolutely fine. This is a blocker to firmware update which should allow me to use the webcam. Any ideas on how to resolve it?

Hi there

I have just bought a BRIO 500 to use with my 2021 MBP M1, but I am having exactly the same issue as you. Did you resolve it? If so, what was the fix (if you dont mind me asking?)

Thanks

Thanks for the hack. It worked for me

Glad to help end our frustrations...