No text sound for WhatsApp
When my screen is locked I don’t get the text tone of a message come through my watch is what notifies me I’ve check notification settings and all is on anyone any idea ?
iPhone 13, iOS 16
User profile for user:
Grace2211
User level:
Community Specialist
Greetings LinS__x,
Thanks for connecting with Apple Support Communities. We understand that you're not able to receive WhatsApp text tone notifications on your iPhone. We'd like to provide you with a few steps that may help resolve the issue:
We understand that you have everything enabled in Settings for you to be able to receive notification text tones. However, we suggest reviewing this resource to ensure that everything is set up properly: View and respond to notifications on iPhone
If everything is set properly, and since the issue only occurs with WhatsApp, we suggest taking these steps:
"1. Close and reopen the app
Force the app to close. Then open the app to see if it works as expected.
2. Restart your device
Restart your iPhone. Then open the app to see if it works as expected.
3. Check for updates
To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.
4. Delete the app, then redownload it
Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed."
Click here for more details: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open
If you continue to experience the same behavior, be sure that you're running the latest software version on your iPhone. Completing this step allows your device to receive the latest fixes and can often resolve any issues that are related to the software. Be sure to secure your data with a backup before proceeding: Update your iPhone
Best wishes.