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User profile for user: Eloise419
Eloise419 Author
User level: Level 1
5 points

Hide keypad while on a call.

In iphone 14 pro, why can’t I hide the keypad while on a call? Hide does not appear in lower right corner

iPhone 14 Pro

Posted on Dec 12, 2022 1:40 PM

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User profile for user: bruno75
bruno75
User level: Community Specialist

Dec 14, 2022 3:56 PM in response to Eloise419

Hey there Eloise419,


Upon testing this on our own iPhone, we do still see the 'Hide' option to hide the keypad during a call, so let's team up to rule out some possible causes:


  1. When did this start to first occur?
  2. Does this occur for every call you make in which you use the keypad?
  3. Sometimes unexpected behavior can be resolved with a restart: Restart your iPhone
  4. You mentioned having an iPhone 14 Pro, and the latest version for it would be iOS 16.2. You can verify this within Settings > General > About. In case you needed it, this link shows how to first back up, then Update your iPhone or iPad.


Cheers!

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Hide keypad while on a call.

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