how do i cancel a pending purchase that i already payed for?

so, i bought robux on the roblox mobile app. i chose the 80 robux option twice, both times went through successfully and it even took money from my card. i didn't choose the subscription which is 4.99. now wll of the suddenly, despitethe purchase being successful- apple is saying its still pending?? now, i deleted the roblox app because of some issues that had nothing to do with this, and now i cant download it again because i have to pay another 2.14 dollars- i already payed it, so why is it charging me it again?? its been doing this for almost a year. i lost so much money because of it and im a very poor person. im low income and this just makes it worse. whatever money i been able to scrap just goes to waste because apple wants me to pay extra?? this is a serious problem that needs to be fixed, please. i cant keep losing money for something i already bought..

iPhone 11, iOS 16

Posted on Dec 12, 2022 8:37 PM

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1 reply

Dec 14, 2022 7:27 PM in response to noimtiredofthis

Hey noimtiredofthis,


We'd be happy to help out. You wouldn't be able to cancel a pending purchase. Instead, you'll need to wait for the purchase to finalize and then you can request a refund if you'd like to using these steps:


How to request a refund
1. Sign in to reportaproblem.apple.com.
2. Tap or click "I'd like to," then choose "Request a refund." 
iPhone showing the Report a Problem website where you can request a refund. After you choose Request a refund, choose the reason why you're asking for the refund.
3. Choose the reason why you want a refund, then choose Next.
4. Choose the app, subscription, or other item, then choose Submit. If you were charged for a subscription that you no longer want, you can also cancel the subscription.

This information and more is available here: Request a refund for apps or content that you bought from Apple


We hope this helps out.


Take care!

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how do i cancel a pending purchase that i already payed for?

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