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I use my old iPhone 13 (iOS version 16.1.2) to do FaceTime with therapy clients rather than my new MacBook Air, because clients' voices are crisper and louder on the iPhone. That doesn't seem right. Are there problems with MacBook Air audio?
MacBook Air 13″, macOS 13.0
ThePessimisticShrink Said:
"community: I use my old iPhone 13 (iOS version 16.1.2) to do FaceTime with therapy clients rather than my new MacBook Air, because clients' voices are crisper and louder on the iPhone. That doesn't seem right. Are there problems with MacBook Air audio?"
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Troubleshoot the Mac Audio:
What to Try:
A. Unmute the App:
If an app has its own audio input and output settings, then perform things on the app itself.
B. Remove External Devices:
Verify what your output item is.
C. Disable Bluetooth:
If there are any microphones nearby, then they may be getting in the way via bluetooth.
D. Go Here: Control Access to your Microphone on Mac.
See if an app is permitted to use your microphone.
E. Reset the SMC and your NVRAM:
Sometimes when changes are made to the system(i.e. updates), system configurations (i.e. for Sound) become manipulated, technically. So, reset the SMC and NVRAM. (Applies to Anted-Based Macs Only)
F. Boot into Safe Mode:
When you boot into Safe Mode, items load by default, with certain settings and caches set aside. So, hold down the shift key upon boot. See what happens then.
G. Create a New Administrator:
See if creating and logging in as a new administrator does the trick. There may be something misconfigured in your current user - something that is getting in the way. Go to: System Preferences > Users & Groups > Unlock > Click: "+" > Create the new administrator
ThePessimisticShrink Said:
"community: I use my old iPhone 13 (iOS version 16.1.2) to do FaceTime with therapy clients rather than my new MacBook Air, because clients' voices are crisper and louder on the iPhone. That doesn't seem right. Are there problems with MacBook Air audio?"
-------
Troubleshoot the Mac Audio:
What to Try:
A. Unmute the App:
If an app has its own audio input and output settings, then perform things on the app itself.
B. Remove External Devices:
Verify what your output item is.
C. Disable Bluetooth:
If there are any microphones nearby, then they may be getting in the way via bluetooth.
D. Go Here: Control Access to your Microphone on Mac.
See if an app is permitted to use your microphone.
E. Reset the SMC and your NVRAM:
Sometimes when changes are made to the system(i.e. updates), system configurations (i.e. for Sound) become manipulated, technically. So, reset the SMC and NVRAM. (Applies to Anted-Based Macs Only)
F. Boot into Safe Mode:
When you boot into Safe Mode, items load by default, with certain settings and caches set aside. So, hold down the shift key upon boot. See what happens then.
G. Create a New Administrator:
See if creating and logging in as a new administrator does the trick. There may be something misconfigured in your current user - something that is getting in the way. Go to: System Preferences > Users & Groups > Unlock > Click: "+" > Create the new administrator
Diagnosing your mac’s sound quality over this forum is impossible. I suggest you have it examined either at an Apple Store or an Apple Authorized Service Provider.
community
