Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

SuperLive Plus not working on iPhone after iOS update but working on other devices

SuperLive Plus not working on iPhone after iOS update but working on other devices

Posted on Dec 14, 2022 9:21 AM

Reply
Question marked as Best reply

Posted on Dec 16, 2022 2:10 PM

Greetings Ijele, 


If this is an app you’re using with your iPhone, here are some steps we’d recommend taking since they relate to issues of apps not working as expected - If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open


1. Close and reopen the app
Force the app to close. Then open the app to see if it works as expected.

2. Restart your device
Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.

3. Check for updates
To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.

4. Delete the app, then redownload it
Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed.

Get more help
• If the App Store itself is not responding, contact Apple Support for your iPhone or for your iPad.
• If you found the app on the App Store, contact the app developer. If the app is made by Apple or came with your iPhone or iPad, contact Apple Support for your iPhone or for your iPad.
• If you bought the app recently and you no longer want it, you can also request a refund.



Thanks. 

1 reply
Question marked as Best reply

Dec 16, 2022 2:10 PM in response to Ijele

Greetings Ijele, 


If this is an app you’re using with your iPhone, here are some steps we’d recommend taking since they relate to issues of apps not working as expected - If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open


1. Close and reopen the app
Force the app to close. Then open the app to see if it works as expected.

2. Restart your device
Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.

3. Check for updates
To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.

4. Delete the app, then redownload it
Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed.

Get more help
• If the App Store itself is not responding, contact Apple Support for your iPhone or for your iPad.
• If you found the app on the App Store, contact the app developer. If the app is made by Apple or came with your iPhone or iPad, contact Apple Support for your iPhone or for your iPad.
• If you bought the app recently and you no longer want it, you can also request a refund.



Thanks. 

SuperLive Plus not working on iPhone after iOS update but working on other devices

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.