I keep getting this notification over and over again

Background Items Added

"open" is an item that can run in the

background. You can manage this in Login

Items Settings.


I went into settings and turned off whatever "open" is but keep getting this notification repeatably. I would like to turn it off in notifications if I could figure out what app it is. Clicking on the "i" shows it located Macintosh HD > usr > bin >


Mac Studio, macOS 13.0

Posted on Dec 14, 2022 12:10 PM

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1 reply
Question marked as Helpful

Jan 10, 2023 9:20 AM in response to etresoft

Have the same issue with Synology Surveillance station, reaching out to Synology as per expected they say this is an "Apple" issue and to reach out to Apple.... I am still trying to make them escalate to a Dev i can talk to.


Anyway, i dug a bit deeper and here is what i found:


the culprit file can be located here: ~/Library/LaunchAgents/

each time synology applications run on MAC ventura, in this case the Synology Surveillance station it create a file called: 

com.synology.SurveillanceStationClient.plist


This file cause the notification to non stop pop up, deleting the file fixes the issue HOWEVER next time you open Surveillance station the file will be recreated and hence the issue come back. 


Here is the content of the file: 

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<plist version="1.0">

<dict>

<key>Label</key>

<string>com.synology.SurveillanceStationClient</string>

<key>ProgramArguments</key>

<array>

<string>/usr/bin/open</string>

<string>/Applications/Surveillance Station Client.app</string>

</array>

<key>RunAtLoad</key>

<true/>

</dict>

</plist>



As we can see the string does call the open file to open and the key is run at load, 

this is a synology bug that it should not arguably call the "Open" file itself and keep that one in the background. 

Synology is not willing to help yet, however - it does seem like the engineer i am talking to via the support ticket refuses to escalate the case.. yet...

25 replies

Jan 4, 2023 10:08 AM in response to ctphoto1

Thank you for this post, I was able to do the same. I've also noticed the same item appearing on one of two accounts on my MacBook Pro running Ventura. From the bin file it looks like it arrived on 12/2 @ 1:30 am. As referenced in similar replies to this thread.


Puzzled I looked at the install log for the laptop and found not installs listed at the same time these files were modified.


I do not have a NAS or any other storage device attached. And honestly this post continues to draw attention to the silent updates vendors push without describing what they are doing to the user. Not ideal in an age when we're all on high alert for hackers.


I've included a link to this thread on my Apple Feedback Assistant ticket. I would encourage any Beta Program participants experiencing this issue to report it as well. The fact that the "open" item is listed with our a vendor, doesn't appear in the install log and has a really vague name running from a hidden folder is just stupid to do to users.


I have disabled the item in the Background Items. In addition to this, I've had repetitive 'Background Items Added' message and an odd "Confirm Password" message that wouldn't clear for a while.

Jan 4, 2023 1:07 PM in response to ctphoto1

ctphoto1 wrote:

I have turned off all notifications

While these notifications are what people are primarily complaining about, the notifications themselves are not the problem. It is what is generating these notifications. Plus, some people are confused about these items. They think those controls in System Settings > Login Items / All Background tasks are the notifications. They are not. Those controls are for the apps themselves. The act of turning it off may, in fact, be what triggers the notification.

it still pops up, basically anytime I move or click on the window showing my Synology contents. I talked to Synology and they claim it is not them.

It sure sounds like it is a Synology item. Third party hardware vendors often have no idea that Apple has released a new operation system with signification new functionality that affects their product.


According to that screenshot you posted, some of those items are turned off. I don't know if you did that or they were turned off originally. I realize this is very confusing. The bottom line is that no one should ever use this new Ventura interface for any purpose. If you did make changes, and the software you disabled (or enabled) isn't aware of how this new interface works (and virtually no one is), then you can expect the system to get totally confused.


If you are getting any unexpected and/or unwanted notifications about background items, then uninstall the software that is, or appears to be, related. Restart. Make sure you get to a point where you get no more notifications. Then reinstall the software. Never touch the "Login Items/Allow background apps".

Question marked as Helpful

Jan 10, 2023 9:20 AM in response to etresoft

Have the same issue with Synology Surveillance station, reaching out to Synology as per expected they say this is an "Apple" issue and to reach out to Apple.... I am still trying to make them escalate to a Dev i can talk to.


Anyway, i dug a bit deeper and here is what i found:


the culprit file can be located here: ~/Library/LaunchAgents/

each time synology applications run on MAC ventura, in this case the Synology Surveillance station it create a file called: 

com.synology.SurveillanceStationClient.plist


This file cause the notification to non stop pop up, deleting the file fixes the issue HOWEVER next time you open Surveillance station the file will be recreated and hence the issue come back. 


Here is the content of the file: 

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<plist version="1.0">

<dict>

<key>Label</key>

<string>com.synology.SurveillanceStationClient</string>

<key>ProgramArguments</key>

<array>

<string>/usr/bin/open</string>

<string>/Applications/Surveillance Station Client.app</string>

</array>

<key>RunAtLoad</key>

<true/>

</dict>

</plist>



As we can see the string does call the open file to open and the key is run at load, 

this is a synology bug that it should not arguably call the "Open" file itself and keep that one in the background. 

Synology is not willing to help yet, however - it does seem like the engineer i am talking to via the support ticket refuses to escalate the case.. yet...

Jan 10, 2023 10:27 AM in response to MaSe1981

MaSe1981 wrote:

As we can see the string does call the open file to open and the key is run at load, 
this is a synology bug that it should not arguably call the "Open" file itself and keep that one in the background. 

There is nothing wrong with calling the "open" command. In this case, the fault is Apple's for showing these entries as "open" or "osascript" instead of "/Applications/Surveillance Station Client.app", which would have been much more informative.


However, Synology should definitely not be re-creating this file every time it gets launched. As far as the notifications go, Apple's software is working properly. This is most definitely a Synology bug.

Jan 10, 2023 10:52 AM in response to etresoft

My response from Synology:


Thank you for bringing this to my attention and for all of your time and hard work. I will be escalating this case to our Tier 3 Engineers, and Development, along with the information you have provided.

The Developers are in Taiwan, so due to the time difference between there and the USA there may be some delay in responses. Though I will let you know as soon as I hear back from them, and let you know where we are to go from there. Thank you in advance for your patience.

Best regards,

Joe

I keep getting this notification over and over again

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