Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iphone 13 pro max wide angle camera not working

Hi! My wide angle camera seems to not be working properly. The phone hasn’t been dropped, hasn’t been anywhere near water - it suffered no damage. I tried to take some photos today and when I zoom below 1.0 (so when the wide angle camera kicks in), the photos turn out like this. Also, those vertical coloured lines show up while taking the pic. I have the most recent software update (16.2). Has anyone encountered this before?

iPhone 13 Pro Max, iOS 16

Posted on Dec 14, 2022 12:28 PM

Reply
Question marked as Best reply

Posted on Dec 17, 2022 8:35 AM

Hello NyxNight,


Thank you for reaching out in Apple Support Communities. There are troubleshooting steps available that may help you with the camera on your iPhone. We recommend to follow these steps:


Remove case, accessory, or film and test
1. Remove any case, accessory, or film that might block the camera or flash or that places a magnet near the camera.
2. Test the camera by trying to take a photo.
3. Test the LED flash:
1. Try the flashlight in Control Center on your iPhone or Control Center on your iPad. On an iPhone X or later or an iPad, swipe down from the upper-right corner of the screen. On an iPhone 8 or earlier, swipe up from the bottom edge of any screen.
2. Tap the Flashlight button Flashlight icon.

If the flash works only sometimes, open the Camera app and tap the flash button   to choose a different setting.

If you want to try more steps on your own
If you prefer, here are some more steps you can try on your own if the camera isn't working. You might still need to contact Apple Support after following these steps. 

1. If the photo is blurry, clean the front and back camera lenses with a microfiber cloth. If you see dirt or debris inside the lens or if the camera lens appears to be misaligned or blocked, contact Apple Support to discuss service options.

2. Restart your iPhoneiPad, or iPod touch

3. Test the camera again by taking a photo. If your device has a front and rear camera, check if one or both isn’t working. To switch cameras, tap the rotate button .

Following these steps may help resolve the behavior you're experiencing with the camera and is outlined here: If the camera or flash on your iPhone, iPad, or iPod touch isn't working


Best regards.


7 replies
Question marked as Best reply

Dec 17, 2022 8:35 AM in response to NyxNight

Hello NyxNight,


Thank you for reaching out in Apple Support Communities. There are troubleshooting steps available that may help you with the camera on your iPhone. We recommend to follow these steps:


Remove case, accessory, or film and test
1. Remove any case, accessory, or film that might block the camera or flash or that places a magnet near the camera.
2. Test the camera by trying to take a photo.
3. Test the LED flash:
1. Try the flashlight in Control Center on your iPhone or Control Center on your iPad. On an iPhone X or later or an iPad, swipe down from the upper-right corner of the screen. On an iPhone 8 or earlier, swipe up from the bottom edge of any screen.
2. Tap the Flashlight button Flashlight icon.

If the flash works only sometimes, open the Camera app and tap the flash button   to choose a different setting.

If you want to try more steps on your own
If you prefer, here are some more steps you can try on your own if the camera isn't working. You might still need to contact Apple Support after following these steps. 

1. If the photo is blurry, clean the front and back camera lenses with a microfiber cloth. If you see dirt or debris inside the lens or if the camera lens appears to be misaligned or blocked, contact Apple Support to discuss service options.

2. Restart your iPhoneiPad, or iPod touch

3. Test the camera again by taking a photo. If your device has a front and rear camera, check if one or both isn’t working. To switch cameras, tap the rotate button .

Following these steps may help resolve the behavior you're experiencing with the camera and is outlined here: If the camera or flash on your iPhone, iPad, or iPod touch isn't working


Best regards.


iphone 13 pro max wide angle camera not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.