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Need help configuring Mail auto-reply rule

I'm trying to create an auto-reply email in Mail but it's not working. Can someone take a look at my Rules and let me know what I should change to get it to work.


Posted on Dec 14, 2022 4:35 PM

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Dec 17, 2022 1:11 PM in response to sdf84ndsgfn4ew8934b

Hi sdf84ndsgfn4ew8934b,


You're trying to send an automatic reply from what you described in your original post. Is that correct? If so, then I recommend that you try the steps here: Set up an automatic reply in Mail on iCloud.com


Next, we'd like to show you how to perform the recommended troubleshooting steps via the link above. Please click to open the link, then read through the steps in the section titled "Send an automatic reply."


1) In Mail on iCloud.com, click the Settings button at the top of the Mailboxes list, then choose Preferences.
2) Click Auto-Reply, select “Automatically reply to messages when they are received,” then type the message you want to send.
3) Set an optional date range; the auto-reply is active from the first day of the date range until the last.
4) Click Done.

Anyone who sends you multiple messages while you’re away receives one autoreply in a 24-hour period.


We recommend the steps above because they will show you how to set up an automatic reply to respond to incoming email messages.


Please do not hesitate to reach back out to the community if you have more questions.


Thanks for using the Apple Support Communities.


Cheers!

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Dec 21, 2022 10:27 AM in response to sdf84ndsgfn4ew8934b

Hi sdf84ndsgfn4ew8934b,


From the screenshot shown, you do have the necessary rules in place. However, you may want to include an additional rule on what emails to exclude.


1. In the Mail app  on your Mac, choose Mail > Settings, then click Rules.
To review an example of a rule, select a provided rule, then click Edit. To close the rule, click Cancel.
2. Click Add Rule, then type a name for the rule.
3. Indicate whether any or all of the conditions must be true for the rule to be applied to a message.
4. Specify the conditions.
To use different header fields in conditions, choose “Edit header list” from the bottom of the first pop-up menu. To add your own header, click the Add button  in the Message Headers window.
5. Choose actions to perform on messages that meet the conditions. To specify multiple actions, click the Add button .
You can use AppleScript scripts as rule actions.
6. When you’re done, click OK, then decide to apply rules to existing messages already in mailboxes or to new messages.
You can apply rules to existing messages later by choosing Message > Apply Rules.

Use rules to manage emails you receive in Mail on Mac



Regards.


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Dec 21, 2022 9:54 AM in response to J_Johnnyboy

Unfortunately, this is for a business domain and not iCloud. I can setup an auto reply but it would go to everyone that sends an email to our info@domain.com address. I need the auto reply to only go to emails with "Your Upcoming Appointment" in the email body.

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Need help configuring Mail auto-reply rule

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