Your account has been disabled in the App Store and iTunes.

Ladylogic626 Said:

"Can I speak to someone: I need help with my iTunes Apple Music"

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Thank you for the screenshot.

Troubleshooting Locked Apple IDs

Why Accounts Become Locked:

When your iTunes Account has been disabled, that often happens due to suspicious activity --- Perhaps nothing on your part. They disable it for no more than Security & Privacy concerns.

Possible Reasons Could Include: 

• Too many unsuccessful login attempts
• VPN (Virtual Private Network) usage
• Consistent transactions
• Session Times Out
• Disobeying Terms & Conditions

Ladylogic626 Said:

"Can I speak to someone: When will I have access again”

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To Re-Enable it:

As you might suspect, no one here would know the reason for this occurrence, of course. So, contact Apple Support. They’ll know why this occurred and will run you right through the fix.

Contact Apple Support:

• Contact Us - Choose Locations
• Proceed from there as necessary
• Note: Phone calls are taking a bit to go through at the moment, due do lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

Click here and contact Apple Support at a time they're open; if the link doesn't have an option for your country, use this form.

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