Home Sharing on iPad Pro missing Genres & Movie Icon Art

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Level 1

9 points

Home Sharing on iPad Pro missing Genres & Movie Icon Art

My iPad Pro has two issues with Apple TV app (under home sharing) since updating to iOS 16. First with the update to iOS 16, the iPad Pro no longer gets genres in the home sharing library.

Second, with the update to iOS 16.2, the iPad Pro also no longer shows movie icon art, just the blank rectangles where they used to be.

I can still play the movies, but it takes forever to load as I can't go to the genre (which is faster). And it's disappointing that movie icon art no longer shows

I've signed out of all machines & devices for home sharing. Restarted them, then signed back in. Still same issue. Restarted main machine sharing the library (a Mac Pro running 12.6.2). Hard restarted the iPad Pro. Force restarted the iPad Pro. Neither restart worked. Deleted the Apple TV app and redownloaded it. That didn't work. Erased the iPad Pro and reinstalled all software, still did not fix the issues.

Has anyone figured out how to get genres and movie icon art in iOS 16.2 with home sharing? Apple's phone support has not been able to figure out why it's not working either.

Home sharing genres work on iPhone 14 pro max, but movie icons do not. Home sharing works perfectly fine on an Apple TV for all movies, genres and art. So I know the main machine is sending the art and genres. Would love for it to work the way it did with iOS 15.*

iPad Pro, iPadOS 16

Posted on Dec 15, 2022 11:06 PM

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Answer 1

Top-ranking reply

jwhitesides Author

Level 1

9 points

Mar 28, 2023 2:51 PM in response to AptGeek80

Same here. 16.4 has fixed the art. However, my experience is like yours - genres are still gone. I'm tired of wanting on Apple. I've since moved on to using Plex. Works extremely well without issues. Remembers playback across all devices, shows all art and has even more indepth info about all media on the server.

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Answer 2

MRYFLYGUY

Level 2

231 points

Feb 25, 2023 2:23 PM in response to jwhitesides

I’m running the latest Ventura and ipad OS and iOS 16.3.1. After four cases and many more calls to Apple Support, reformatting 2 external USB drives (from HPF to APFS), and numerous other rediculous exercises, I finally got Advanced Support to acknowledge this missing artwork is a bug in Home Sharing. “The engineers are aware of the issue, have numerous cases concerning the same problem and are working on a fix.” No estimated time on availability but I suspect it will be in a future iOS and iPadOS update. Note that the current version of tvOS does NOT exhibit this anomaly and works as expected with Home Sharing.

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Answer 3

Mar 28, 2023 2:02 PM in response to jwhitesides

It seems the movie/video art issue has been fixed for me on the iPhone and iPad, with iOS and iPadOS 16.4. 😁 However, the Home Sharing genres, still aren’t showing up on iPadOS 16.4. So, it seems, it’s been half-fixed.

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Answer 4

Jan 30, 2023 4:29 AM in response to jwhitesides

I’m seeing the exact same issue. The machine that was sharing the library was a 2015 iMac, that was unable to be upgraded to the latest macOS, but now I’ve got the M2 Mac mini setup with the latest macOS Ventura, and same issue. So has nothing to do with that. iPadOS and iOS are latest (16.3), but still not fixed. Has anyone talked to Support, and gotten their case escalated?

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Answer 5

jwhitesides Author

Level 1

9 points

Feb 24, 2023 2:58 PM in response to MRYFLYGUY

Went thru a lot of the same thing. Lots of data (multiple gigs of it) uploaded to a high level tier of support. From both my computer and multiple devices. So far none of the latest updates has fixed the situation and support has gone silent.

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Answer 6

destiny241

Community Specialist

Dec 18, 2022 4:12 PM in response to jwhitesides

Hello jwhitesides,

In this case, you'd want to contact Apple directly to continue working through solutions to your issues with Home Sharing on your iPad Pro with iOS 16: Official - Apple Support

You've done most of the troubleshooting you can on your side. They'll need to take it from here.

Wishing you well, take care.

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Answer 7

MRYFLYGUY

Level 2

231 points

Feb 24, 2023 11:38 AM in response to MRYFLYGUY

Worked with support, reformat we two external drives fromHPF to APFS, reloaded and rebuilt tv App Library but no joy. So it’s not a drive formatting issue. I’ll work on it some more and then call back but I think it’s a problem WITH THE UPDATES SOMEWHERE -Ventura, ipad os and iOS.

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Answer 8

jwhitesides Author

Level 1

9 points

Jan 30, 2023 9:37 AM in response to AptGeek80

I have spoken to several Apple support people. Given gb's of data from my devices. My case has been escalated beyond the first tier of engineering due to 16.3 not fixing the issue.

It's nice to see I'm not the only one having this issue and even more appealing that it isn't a result of the macOS version of my Mac Pro (which can't run Ventura).

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Answer 9

jwhitesides Author

Level 1

9 points

Jan 30, 2023 9:58 AM in response to destiny241

I had already been dealing with Apple support prior to posting this query of the community. It's mentioned in the 5th paragraph. I get it, TL;DR... Sometimes the community figures stuff out that works when Apple can't. Hopefully someone finds the answer and posts it here.

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Answer 10

MRYFLYGUY

Level 2

231 points

Feb 22, 2023 8:34 PM in response to jwhitesides

Guess what? I just got a 2022 ipad on 16.3.1 and am using Home sharing to my Mac with the latest Ventura. Logged out/in of Home Sharing on both devices, reset network on the iPad, deleted the TV App and reinstalled. No joy. I’ll be calling in for advanced support tomorrow.

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Answer 11

May 4, 2023 12:10 PM in response to jwhitesides

Mac Mini (late 2014) "Server" running Monterey (macOS 12.6.5)

iPad (6th gen) iOS 16.4.1(a)

Apple TV (4th gen) tvOS 16.4.1

I agree it's frustrating the genres still aren't showing up, but neither are the details (long description) about each episode even though those details were populated in TV.app by my script.

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