Locked out of MacPro

Why does my MacBook Pro only accept a 24 character file recovery key. The one I got is 28. Now I’m locked out. What do I do? Model A2141

MacBook Pro 16″, 12.3

Posted on Dec 16, 2022 4:33 PM

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3 replies

Dec 16, 2022 8:42 PM in response to Bensley_Slideways

You may want to contact Apple support directly by clicking the Support link at the top of this page or use this link:

Apple Support


I've seen some other users ask about this issue on these forums, but I don't recall whether any of them told us how they resolved their issue with entering the recovery key. FYI, Here is an Apple article referencing the recovery key process:

How to generate a recovery key - Apple Support


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Locked out of MacPro

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