I can’t send group messages on my new iphone 14

My new iphone 14 will not send group messages

iPhone 14 Pro, iOS 16

Posted on Dec 16, 2022 6:36 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 19, 2022 12:42 PM

If your carrier is Verizon call their tech support and they should be able to fix it. If the tier 1 CSR who answers can’t fix it ask to be escalated a senior technician. The Verizon tech must removing SMS/MMS from your account, then add it back. Some other carriers have this problem also, but Verizon seems to be the most common.


Trece1: This is a carrier problem, it can’t be fixed from the iPhone.

2 replies
Question marked as Top-ranking reply

Dec 19, 2022 12:42 PM in response to Lovinlife2023

If your carrier is Verizon call their tech support and they should be able to fix it. If the tier 1 CSR who answers can’t fix it ask to be escalated a senior technician. The Verizon tech must removing SMS/MMS from your account, then add it back. Some other carriers have this problem also, but Verizon seems to be the most common.


Trece1: This is a carrier problem, it can’t be fixed from the iPhone.

Dec 19, 2022 12:38 PM in response to Lovinlife2023

Hello Lovinlife2023,


To. help resolve the issue with group messages, follow the steps from this article:


If you have issues with a group message
If you’re in a group message and stop receiving messages, check to see if you left the conversation. Open Messages and tap the group message. If you see a message that says you left the conversation, then either you left the conversation or you were removed from the group message. You can rejoin a group message only if someone in the group adds you.
To start a new group message:
1. Open Messages and tap the Compose button .
2. Enter the phone numbers or email addresses of your contacts.
3. Type your message, then tap the Send button send message.
If you have other issues with a group message, you might need to delete the conversation and start a new one. To delete a group message:
1. Open Messages and find the conversation that you want to delete.
2. Swipe left over the conversation.
3. Tap Delete.
In iOS 16, iPadOS 16.1, and later, you can recover a message if you deleted it within the last 30 to 40 days.

If you still need help
Try to restart your iPhone or iPad.
Check your network connection. To send a message as iMessage or MMS, you need a cellular data or Wi-Fi connection. To send an SMS message, you need cellular network connection. If you turn on Wi-Fi Calling, you can send SMS messages over Wi-Fi.
Check with your carrier to see if the type of message you’re trying to send, like MMS or SMS, is supported.
If you’re trying to send group MMS messages on an iPhone, go to Settings > Messages and turn on MMS Messaging. If you don't see an option to turn on MMS Messaging or Group Messaging on your iPhone, then your carrier might not support this feature.
Make sure that your device has enough space to receive images and videos.
Make sure that you entered the correct phone number or email address for the contact.
Learn what to do if you see a Waiting for Activation alert
Contact Apple Support if you still can't send or receive messages
Contact your carrier if you still can't receive SMS messages


Best Regards.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I can’t send group messages on my new iphone 14

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.