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Just got iPhone 14 — can’t text android phones in group texts

I just got an iPhone 14 and now I cannot text to groups (on Message app) that include an android user.


NOTE: I CAN text to an android user one-on-one/solo/directly, though.


I have checked that the person’s number is not blocked. I have checked that SMS, MMS and group messaging are all toggled ON. iMessage is also toggled ON. (Though I have tried it off and it still doesn’t work to send the group text.)


is this a Verizon thing? Thanks for any advice!

iPhone 14 Pro

Posted on Dec 17, 2022 5:11 AM

Reply
Question marked as Best answer

So after a while, this fix worked for me. Might give it a try.


Log in to your Verizon account. Select "Account" at the top of the screen-"My Plan"-"Blocks." After selecting the appropriate line, select "block services"- then toggle on "block picture and video messaging." After saving, wait a minute or two then toggle it back to off. After everything saves, a phone restart may or may not be necessary.


This is after you verify that MMS Messaging and Group Messaging are toggled on in your iphone Messages settings.


This seems to reprovision sms/mms without having to call in.

Posted on Dec 29, 2022 5:25 AM

109 replies

Dec 22, 2022 1:32 PM in response to Lawrence Finch

Hi Lawrence Finch! Thanks so much! I contacted Verizon and after 3 hours and two people my phone is fixed. They were very helpful but they had to go through the steps then send me to the second level of tech support. When I mentioned resyncing the MMS the first guy knew about it right away. Apparently the 16.2 upgrade is especially troublesome for the iPhone 14 series but the guy on the line said it happened to his iPone XR and its very much random. But anyway, Verizon fixed it after several resets and testing. I can now do group texts with androids. They also said sometimes it messes up calling and sending/receiving of photos. Thanks again Lawrence!

Question marked as Best answer

Dec 29, 2022 5:25 AM in response to WholeSelf5

So after a while, this fix worked for me. Might give it a try.


Log in to your Verizon account. Select "Account" at the top of the screen-"My Plan"-"Blocks." After selecting the appropriate line, select "block services"- then toggle on "block picture and video messaging." After saving, wait a minute or two then toggle it back to off. After everything saves, a phone restart may or may not be necessary.


This is after you verify that MMS Messaging and Group Messaging are toggled on in your iphone Messages settings.


This seems to reprovision sms/mms without having to call in.

Question marked as Helpful

Dec 29, 2022 5:57 AM in response to Laner84

OMG — that worked!!!!!!!! I am so grateful. I didn’t have to spend three hours on the phone with Verizon like somebody else had to on this chain. What a weird fix. Despite being an apple user for decades, I have never posted to the community with a help question, and I am so grateful that I did. Thank you @Laner84!

Dec 29, 2022 7:22 AM in response to Laner84

WOW well done Laner84!! So happy this works for others without going through the phone hassle. Lawrence Finch was spot on with what to say to Verizon people so it was much easier, but still they had to go through their list of things to try. I might have asked a question in this community years ago but so happy I did as well WholeSelf5!!


Happy New Years! Enjoy your iPhones and your friends with androids!!!


Just got iPhone 14 — can’t text android phones in group texts

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