Mail for domain hosted at iCloud

Question

Mail for domain hosted at iCloud

When Google decided to charge for hosting a unique domain's email, I discovered I could host it at Apple, since I was already paying Apple for an inclusive tier of service. I moved the domain to Apple and now my unique domain email works fine. BUT I started getting error prompts to authenticate the email account requiring me to go back to the Google account. I deleted the email account from my email client, intending to add back the email to the email client redirecting it to what is now hosted by Apple.

My question is this... in trying to add a "new" email (which is working as accessed by a browser session to iCloud) I need to navigate the wizard setup for a new account in the Email app (in this case Spark). I can't seem to use the iCloud wizard button, even using a new app specific password along with my user name for my unique domain. Should I use manual setup and if so, what credentials do I use to direct to the IMAP/SMTP server, for example?

Any assistance greatly appreciated.

Posted on Dec 17, 2022 7:06 AM

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Answer 1

Eric--F

Community Specialist

Dec 19, 2022 2:43 PM in response to Mark Alberhasky

Hello Mark Alberhasky,

Great question. In the article, it mentions the info needed depends on the incoming or outgoing settings:

Incoming: "Username: This is usually the name of your iCloud Mail email address (for example, johnappleseed, not johnappleseed@icloud.com). If your email client app can't connect to iCloud Mail using just the name of your email address, try using the full address.

Password: Generate an app-specific password."

Outgoing: "Username: Your full iCloud Mail email address (for example, johnappleseed@icloud.com, not johnappleseed)

Password: Use the app-specific password that you generated when you set up the incoming mail server."

Thanks.

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Answer 2

Dec 20, 2022 6:11 AM in response to Eric--F

Each step may be getting me closer to success, but still not there yet and it's often the tiniest detail that makes the difference.

To recap...

my unique domain is "XYZ".com (not real domain and of course no ""used)

I moved my domain email from Google to Apple iCloud and it works fine both send and receive

I just want to be able to use my email without having to log into iCloud mail via web browser

I'm using Spark as my email client (but I also couldn't set up "XYZ" email in the Apple Mail app)

Setting up the Add Account Manually details in Spark

email: mark@"xyz".com

Inbox (imap) username: mark@"xyz".com

password: an app specific pw created two days ago for Spark

server: imap.mail.me.com

port: 993

protection: starttls (tried just SSL first and it didn't work either)

outbox server (SMTP)

username: mark@"xyz".com

password: same Spark app specific password

server: smtp.mail.me.com

port: 587

protection: starttls

I get a Spark generated error message Can't add an account? See our help page, so not sure if this is an Apple side issue or a Spark side issue.

Still struggling and appreciate the ongoing assistance.

Mark

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Answer 3

Dec 20, 2022 6:52 AM in response to Lee_ms

Good grief. It's that simple?

I just tested this and you're right.

I just assumed (yep there it is, user error! OMG) I had to set up another email account in Spark.

Best answer yet and right under my nose.

Thanks Lee.

Mark

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Answer 4

danakayw

Community Specialist

Dec 19, 2022 2:17 PM in response to Mark Alberhasky

Hey there Mark,

Thanks for that description. It sounds like you're trying to configure a third party account or an iCloud account but need to update the service settings. The following guide can help you with that: iCloud Mail server settings for other email client apps

If you can't add, send or receive email, let us know which devices are affected as that will help us provide more relevant steps.

Take care.

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Answer 5

Lee_ms

Community Specialist

Dec 20, 2022 6:46 AM in response to Mark Alberhasky

Mark,

Have you tried to sign into spark using your regular Apple ID email address? Once you do that you should have access to send mail from your custom domain as well. You can learn more here: Use Custom Email Domain with iCloud Mail

If things persist you'll want to reach out for additional support here: Get Support

Take care.

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Answer 6

Dec 19, 2022 2:27 PM in response to danakayw

Thanks Dana. This information looks like a step in the right direction. There always seems to be a bump early in most processes! In this case it's what password to us in the manual setup dialogs. Since my unique domain is being hosted at iCloud, do I use my iCloud password as the inbox (IMAP) server and outbox(SMTP) server?

Mark

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