I keep getting the "Unable to determine if your battery is a genuine Apple part." message even though I have never had my phone worked on. This error message started after the last patch, I am using iOS 16.1.1
iPhone XS, iOS 16
In the event that an internal component has failed (in this case, the battery), an error is expected.
Let’s try a few things before making a service request:
Follow these steps, testing after each step:
If that didn’t work, then I recommend service.
Service Checklist:
Click ▶︎ Start a Service Request. ⚛️
Need more help?
Click ▶︎ Check Repair Status. 🔧
In the event that an internal component has failed (in this case, the battery), an error is expected.
Let’s try a few things before making a service request:
Follow these steps, testing after each step:
If that didn’t work, then I recommend service.
Service Checklist:
Click ▶︎ Start a Service Request. ⚛️
Need more help?
Click ▶︎ Check Repair Status. 🔧
MY battery IS genuine...
