iPhone 14+ and GPS data using Fitbit

Hi jbparker94,

Can you tell us which version of iOS you’re running?

Find the software version on your iPhone, iPad, or iPod

If you find that you’re running a dated version of iOS, please use the link below to update your device.

Update your iPhone or iPad

The reason we ask you to update is because updating your device is an important troubleshooting step that can potentially resolve your issue.

If the original problem persists after trying the previous steps, please provide us with specifics on what you see for more help, and we will continue from there. 

Thanks for using the Apple Support Communities.

Cheers!

Hi jbparker94,

The following article has some steps that you can try if you haven't already gone over all of the steps listed as they relate to issues with the app itself: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open.

1. Close and reopen the app

Force the app to close. Then open the app to see if it works as expected.

2. Restart your device

Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.

3. Check for updates

To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.

4. Delete the app, then redownload it

Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed.

Since this is occurring with a third-party app and product, if the issue persists after going over all of those steps, the next step would be to continue working with the manufacturer.

If needed, this link will get you connected with Fitbit Help.

Cheers.