DiagnosticRequest (Bug Type 312)

Hey there,


since 2 days the following Logs are appearing in my analytics data. Every time I Switch my E-Mail Box a new log is Made. Please help


{"bug_type":"312","timestamp":"2022-12-17 21:41:14.00 +0100","os_version":"iPhone OS 16.2 (20C65)","roots_installed":0,"incident_id":"DE45BA04-DEF8-4E72-B20A-150E8C5E3744"}

{"issueCategory":"MessageListIssues","logType":"Tailspin","uploadAttemptCount":0,"logPath":"<No path>","logAvailableOnDisk":false,"requestState":"Rejected by signature cap (Rejected)","decisionServerDecision":"Undecided","date":"2022-12-17T20:41:14Z","requestType":"Tailspin","isExpedited":false,"hasBeenCountedByTelemetry":false,"requestID":"F8C928FC-07DE-4CC6-837E-AB8FB9653F63","issueDescription":"Message list item fetch failed with error: NSError Domain=EMErrorDomain Code=1 EMInternalErrorReasonKey=Failed to get message list item for objectID: <EMThreadObjectID: 0xa828a10d0> (null) ConversationID:-6671114668111882155, EM","teamID":"com.apple.mail","build":"20C65"}

iPhone 14 Pro

Posted on Dec 17, 2022 2:48 PM

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2 replies

Dec 19, 2022 6:42 PM in response to DiagnosticRequest

Hi there!


Thanks for posting in the Apple Support Communities. Can you please tell us the specific issue you're having with email? Knowing exactly what's happening with your email, will help us determine the best actions to try. Please know, the more details you provide to us regarding the issue, along with the iOS version installed, the better positioned we'll be placed to research a proper solution.


In the meantime, if you're having issues sending and receiving email on your iPhone, you might try the actions provided in the articles below.


  1. If you can’t send email on your iPhone or iPad
  2. If you can't receive email on your iPhone, iPad, or iPod touch


Best regards.




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DiagnosticRequest (Bug Type 312)

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