My iPhone 11 suddenly has no sound

Hi Sarbvrly,

Welcome to Apple Support Communities. We understand that you're having an issue with the sound on your iPhone 11. We'd like to help get that resolved so you can enjoy audio with your device again.

Which sounds are missing? Is it all sounds, including incoming calls, notification alerts, audio from the Music app, and sounds during any game play? Do you notice if this happens with or without headphones in? These answers can help you isolate this issue so it's helpful to know.

In the meantime, check out these steps to help with audio issues on your iPhone:

Follow these steps

1. If your device has a Ring/Silent switch, move the switch forward—toward the device's display—so that orange isn't showing. If you're using an iPad, you can also swipe down from the top-right corner to open Control Center and make sure that Silent Mode is off. 

2. Open Settings > Focus > Do Not Disturb and make sure that Do Not Disturb is off.

If those steps don't help, you have the option of contacting Apple Support or continuing on with some other steps. Check out the information below to see which option works for you:

Contact Apple Support

If you checked the sound settings and your device still has sound issues, contact Apple Support to discuss service options.

If you want to try more steps on your own

If you prefer, here are some more steps you can try on your own. After following these steps, you might still need to contact Apple Support to discuss service options.

1. Remove all screen protectors, films, or cases from your device. 

2. Check the speaker opening to see if it's blocked or dirty. On iPhone only, make sure that the receiver isn't blocked or dirty. 

3. If necessary, clean the speaker or receiver opening with a small, soft-bristled brush. Make sure that the brush is clean and dry.

4. Go to Settings > Sounds (or Settings > Sounds & Haptics), and drag the Ringer and Alerts slider back and forth a few times. If you don't hear any sound, or if your speaker button on the Ringer and Alerts slider is dimmed, your speaker might need service.

5. If you hear sound, try making a call with your iPhone and turn on speakerphone. On iPad or iPod touch, make a FaceTime call. If you still can't hear, or hear static or crackling, then your network or reception could be the issue. Try to call again later, or from a different location.

Let us know if you need more help after that.

Take care!