Driving license deleted
I updated my iOS software as directed on my IPhone 13 max pro and my Maryland drivers license deleted
iPhone 13 Pro Max
I updated my iOS software as directed on my IPhone 13 max pro and my Maryland drivers license deleted
iPhone 13 Pro Max
Hey there Exodus4us,
Thanks for reaching out to the Apple Support Communities. To get started, are you able to add your driver's license back to the Wallet app with the steps shown below: Add your driver's license or state ID to Apple Wallet - Apple Support
How to add your driver's license or state ID to your iPhone and Apple Watch
1. On your iPhone, open the Wallet app.
2. Tap the Add button.
3. Tap Driver's License or State ID and choose your state.
4. Choose whether you want to add your license or ID to your iPhone only or to both your iPhone and paired Apple Watch.
5. Follow the onscreen instructions to scan the front and back of your license or ID.
Next, you need to confirm that you're you.
How to confirm that you are really you
To prove that you're really you, you're prompted to complete a series of head or facial movements. For example, you might be asked to smile or turn your head to the right. After the movements, you take a selfie.
To help this process:
- Stand in front of a plain background, like a wall with neutral paint.
- Make sure that you're in a well-lit area with even lighting. Indoors works best.
- Take off any sunglasses, masks, hats, or other accessories.
- Hold your iPhone as steady as possible.
- Hold each movement until your iPhone vibrates.
- If you can't complete a movement, just tap Try a Different Movement.
When you're ready to send your information to your state issuing authority, authenticate with Face ID or Touch ID.
This authentication associates your license or ID with your face or fingerprint to help make sure that only you can use your license or ID.
If you use an accessibility feature, instead of having Face ID or Touch ID turned on, you can use your passcode to set up and then use your license or ID. Accessibility features include Voice Control, Switch Control, or AssistiveTouch.
In some cases, your state issuing authority might require additional information. If you receive a notification, tap it to go to their website. Follow the onscreen instructions to provide the additional information.
If you're unable to add your driver's license back to the Wallet app, check out these additional steps here:
If you can't add your driver's license or state ID
- If there's a problem adding your driver's license or service is temporarily unavailable, try again later or contact your state issuing authority. Learn how to check if you're experiencing an Apple service outage.
- If your driver's license can't be added, contact your state issuing authority.
- If your driver's license can't be added because it's already associated with a different Apple ID or added on another iPhone, you need to remove your license or ID from the other Apple ID or iPhone. You also need to remove your license or ID from your paired Apple Watch before you can add it to a new iPhone.
Let us know if that's able to help.
Have a great day!
Hey there Exodus4us,
Thanks for reaching out to the Apple Support Communities. To get started, are you able to add your driver's license back to the Wallet app with the steps shown below: Add your driver's license or state ID to Apple Wallet - Apple Support
How to add your driver's license or state ID to your iPhone and Apple Watch
1. On your iPhone, open the Wallet app.
2. Tap the Add button.
3. Tap Driver's License or State ID and choose your state.
4. Choose whether you want to add your license or ID to your iPhone only or to both your iPhone and paired Apple Watch.
5. Follow the onscreen instructions to scan the front and back of your license or ID.
Next, you need to confirm that you're you.
How to confirm that you are really you
To prove that you're really you, you're prompted to complete a series of head or facial movements. For example, you might be asked to smile or turn your head to the right. After the movements, you take a selfie.
To help this process:
- Stand in front of a plain background, like a wall with neutral paint.
- Make sure that you're in a well-lit area with even lighting. Indoors works best.
- Take off any sunglasses, masks, hats, or other accessories.
- Hold your iPhone as steady as possible.
- Hold each movement until your iPhone vibrates.
- If you can't complete a movement, just tap Try a Different Movement.
When you're ready to send your information to your state issuing authority, authenticate with Face ID or Touch ID.
This authentication associates your license or ID with your face or fingerprint to help make sure that only you can use your license or ID.
If you use an accessibility feature, instead of having Face ID or Touch ID turned on, you can use your passcode to set up and then use your license or ID. Accessibility features include Voice Control, Switch Control, or AssistiveTouch.
In some cases, your state issuing authority might require additional information. If you receive a notification, tap it to go to their website. Follow the onscreen instructions to provide the additional information.
If you're unable to add your driver's license back to the Wallet app, check out these additional steps here:
If you can't add your driver's license or state ID
- If there's a problem adding your driver's license or service is temporarily unavailable, try again later or contact your state issuing authority. Learn how to check if you're experiencing an Apple service outage.
- If your driver's license can't be added, contact your state issuing authority.
- If your driver's license can't be added because it's already associated with a different Apple ID or added on another iPhone, you need to remove your license or ID from the other Apple ID or iPhone. You also need to remove your license or ID from your paired Apple Watch before you can add it to a new iPhone.
Let us know if that's able to help.
Have a great day!
Driving license deleted