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KBAKSA303 Author

Level 1

4 points

imac start up issues

If I purchased a imac 5 from a thrift store and it is requesting for a restore, time machine, or original account info., how do I get around it?

Posted on Dec 18, 2022 1:02 PM

Top-ranking reply

Old Toad

Level 10

210,597 points

Posted on Dec 18, 2022 3:31 PM

There is no such Mac as an iMac 5.

It obviously wasn't prepared for resale according to this Apple document: What to do before you sell, give away, or trade in your Mac - Apple Support

About the only thing you can do at this point is to take it into Apple Genius Bar or Apple Authorized Service Provider. You will need proof of ownership or they won't touch it. Not sure if the thrift shop receipt would qualify. All you can do is try.

If you can take it back to the Thrift Shop for a refund I'd do it and get a refurbished Mac from either Apple or OWC (MaSales.com).

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imac start up issues

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