Transfer was interrupted.
Do I stop transferring and reset to start again?
iPad 2, iOS 9
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User profile for user:
OrigamiFan1
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Community Specialist
Hi lorie31,
You started from a great resource: Transfer data from your previous iOS or iPadOS device to your new iPhone or iPad
It sounds like you're using the Quick Start option. If so, you can complete a normal restart of both devices and start over with the steps below found in the article here: Use Quick Start to transfer data to a new iPhone or iPad
"Quick Start occupies both devices, so make sure that you choose a time when you won't need to use your current device for several minutes.
- Make sure that your current device is connected to Wi-Fi and Bluetooth is on. Turn on your new device and place it near your current device. Follow the onscreen instructions to get started. If the prompt to set up your new device disappears from your current device, restart both devices.
- Connect your device to Wi-Fi or your device's cellular network.
- You might be asked to activate your cellular service.
- Set up Face ID or Touch ID.
- Choose how you want to transfer your data.
- If you download from iCloud, your apps and data download in the background so that you can start using your new device right away.
- If you transfer directly from your previous device, you'll need to wait for the transfer to complete on both devices before you can use them.
6.Keep your devices near each other and plugged in to power until the data migration process is complete. Transfer times can vary based on factors such as network conditions and the amount of data being transferred."
If the issue continues as recommended in the article reach out to Apple Support directly to further assist.
Contact Apple for support and service
Best.