AirpodPro second hen purchase and Apple Music 6 month free subscription

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Level 1

4 points

AirpodPro second hen purchase and Apple Music 6 month free subscription

Hi,

I have bought last month a new Airpod Pro second gen and I have seen an ad that with the purchase the Apple Music subscription will come as a gift.

I am a loyal user of Apple Music for many years but yesterday the direct debit has charged me the monthly fee, which is now even higher than it was.

I want to get this 6 months of free subscription because that was one of the reasons I upgraded my Airpods, otherwise you will use a loyal member of Apple Music community and will choose the other competitor.

Thank you and hope you’ll come back to me with a satisfying answer.

Andras

Posted on Dec 18, 2022 11:11 PM

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Answer 1

Dec 19, 2022 6:46 AM in response to totandlo

totandlo wrote:

Hello Mrokircredsz,

I don’t know what kind of customer service you do, but it is completly unbareable and feeling so upset about your one sentence respond. I feel you didn’t give me any respect back and you didn’t even try to make any customer care at all to a user such ad myself, who’s using this service and being loyal.

How come that just only the new members can get this offer and not the old ones!?

so if it is the case, I will swap for Spotify and will cancel my Apple Music subscription.

I hope there is a button somewhere where I can mark my unsatisfacfion and make a report how I feel about this treatment.

Sincerely,

Andras

I think you misunderstand the function of this forum. This is a user-to-user forum. Mrokircredsz is another loyal Apple user who voluteers their time on these forums to help people. All of this was explained in the terms of use when you registered for the form.

While you may not like the answer you received, it is, nonetheless correct. No one here in this user-to-user forum would know why Apple has decided it works this way. All we can tell you is that it does.

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Answer 2

Dec 18, 2022 11:29 PM in response to totandlo

The 6 months of Apple Music is only for new users.

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Answer 3

totandlo Author

Level 1

4 points

Dec 19, 2022 1:58 AM in response to Mrokircredsz

Hello Mrokircredsz,

I don’t know what kind of customer service you do, but it is completly unbareable and feeling so upset about your one sentence respond. I feel you didn’t give me any respect back and you didn’t even try to make any customer care at all to a user such ad myself, who’s using this service and being loyal.

How come that just only the new members can get this offer and not the old ones!?

so if it is the case, I will swap for Spotify and will cancel my Apple Music subscription.

I hope there is a button somewhere where I can mark my unsatisfacfion and make a report how I feel about this treatment.

Sincerely,

Andras

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AirpodPro second hen purchase and Apple Music 6 month free subscription

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