Recovery Apple ID password

Greeting, My sister forget her Apple ID password and has make a request several time but on the due date. She did not receive any text or gmail.

An account recovery request was made for your Apple ID.

Dear Ngoun C,

An account recovery request for your Apple ID was made from an iPhone on November 30, 2022at 1:35:27 PM GMT+7. The contact phone number provided was 

You will receive a text or a phone call at this number when your account is ready to recover on December 14, 2022 at 1:35:27 PM GMT+7. For updated status information or to provide additional information to help recover your account, visit https://iforgot.apple.com

If you didn’t make this request or do not recognize the information presented above, you should cancel account recoveryimmediately to keep your account secure.

Apple Support

[Personal Information Edited by Moderator]