Hello, I am having a hard time with the apps that was accidentally bought by my niece. I automatically asked for a refund. It was already stated that it was refunded by apple but it didn't reflect in my bank account. After a month of waiting (since it was mentioned that it would take 30 days), still nothing appeared or it was not credited still in my bank account. How can I contact the customer service? Or where could I ask? Please help. Thanks :)
iPhone 13, iOS 16
If Apple has approved your request, see this Apple article: Check the status of a refund for apps or content that you bought from Apple
Check the status of a refund for apps or content that you've bought from Apple – Apple Support (UK)
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When will I get the money back?
If your refund is approved, the funds will be applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:
Store credit – It may take up to 48 hours to see the refund in your Apple Account balance.
Mobile phone billing – It may take up to 60 days for the statement to show the refund. Processing time may be affected by your network provider. You can contact your network provider for an update.
All other payment methods – It may take up to 30 days for the statement to show the refund. If you can't see the refund after 30 days, contact your financial institution.
Keep in mind -> 30 days you should read as 30 business days.
Get more help and assistant from Apple directly, see Contact Apple for support and service -> Contact Apple for support and service – Apple Support (UK)
If Apple has approved your request, see this Apple article: Check the status of a refund for apps or content that you bought from Apple
Check the status of a refund for apps or content that you've bought from Apple – Apple Support (UK)
⤵️
When will I get the money back?
If your refund is approved, the funds will be applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:
Store credit – It may take up to 48 hours to see the refund in your Apple Account balance.
Mobile phone billing – It may take up to 60 days for the statement to show the refund. Processing time may be affected by your network provider. You can contact your network provider for an update.
All other payment methods – It may take up to 30 days for the statement to show the refund. If you can't see the refund after 30 days, contact your financial institution.
Keep in mind -> 30 days you should read as 30 business days.
Get more help and assistant from Apple directly, see Contact Apple for support and service -> Contact Apple for support and service – Apple Support (UK)
App refund
