My iPhone 13 mini suddenly has no cellular service. I can’t make receive calls or texts. I tried everything Apple recommends but when I checked cellular it prompted me to “set up cellular.” When I try to set it up it says “SIM not supported.”
I also tried to update to IOS 16.2. It downloaded but won’t install. It says I’m not connected to the internet. But I am connected on a network.
can anyone help?
iPhone 13 Mini
Try this:
Remove and reinsert the SIM card.
If it doesn't help contact your carrier, maybe the SIM card is damaged, ask for a replaced (new) card. Normally it is free.
Also ask to check if the SIM tray is bent, as even a tiny misalignment can cause the SIM card to not fully connect with the internal contacts in your iPhone.
2.
If you can't make or receive calls on your iPhone
If you can't make or receive calls on your iPhone - Apple Support
If you can't send or receive messages on your iPhone, iPad, or iPod touch
If you can't send or receive messages on your iPhone or iPad - Apple Support
3.
If it doesn't help see these Apple articles below:
If you see No Service, Searching, or SOS on your iPhone or iPad
If you see No Service, Searching, or SOS on your iPhone or iPad - Apple Support
Manually update your carrier settings on your iPhone or iPad
Manually update your carrier settings on your iPhone or iPad - Apple Support
Update your network provider settings manually on your iPhone or iPad
Update your network provider settings manually on your iPhone or iPad – Apple Support (UK)
Try this:
Remove and reinsert the SIM card.
If it doesn't help contact your carrier, maybe the SIM card is damaged, ask for a replaced (new) card. Normally it is free.
Also ask to check if the SIM tray is bent, as even a tiny misalignment can cause the SIM card to not fully connect with the internal contacts in your iPhone.
2.
If you can't make or receive calls on your iPhone
If you can't make or receive calls on your iPhone - Apple Support
If you can't send or receive messages on your iPhone, iPad, or iPod touch
If you can't send or receive messages on your iPhone or iPad - Apple Support
3.
If it doesn't help see these Apple articles below:
If you see No Service, Searching, or SOS on your iPhone or iPad
If you see No Service, Searching, or SOS on your iPhone or iPad - Apple Support
Manually update your carrier settings on your iPhone or iPad
Manually update your carrier settings on your iPhone or iPad - Apple Support
Update your network provider settings manually on your iPhone or iPad
Update your network provider settings manually on your iPhone or iPad – Apple Support (UK)
Went to Verizon store and the guy tried everything. New SIM card too. Still nothing. He says it’s an issue with the phone and I should exchange it because it’s still under warranty or whatever.
Very disappointing. I don’t even like the phone. I wish I could just go back to my 6S. I tried to put the SIM card in that phone but I can’t get it to work.
When I try to set it up it says “SIM not supported.”
Start here, see this Apple article: How to unlock your iPhone for use with a different carrier
How to unlock your iPhone for use with a different carrier - Apple Support
You need to contact your Carrier.
Did you change carriers?
Did you buy the phone new or used?
If new, where exactly did you buy it? Apple, or some other dealer?
The phone is locked to a carrier, and it is not the carrier that issued the SIM you installed. About the only way this can happen is if you bought a used or gray market phone that had been previously hacked to bypass carrier lock. When you updated that hack was removed, and now the phone will only accept a SIM from the original carrier the phone was locked to.
Exhead wrote:
I did not change carriers. Bought the phone brand new from Verizon. They have always been my carrier. Suddenly this morning I could not call or text.
OK, then call Verizon’s tech support. Calling is better than visiting, because Verizon stores have only sales people, not technicians.
You don’t have access to any other phone? No landline, no friend or relative with a phone? Then a Verizon store is your best bet.
Did you change carrier?
Thanks. So if I go to a Verizon store they should be able to take care of it?
does anyone know why this would happen in the first place? The phone is only a month old and has been working fine until now
I did not change carriers. Bought the phone brand new from Verizon. They have always been my carrier. Suddenly this morning I could not call or text.
I didn’t update. I couldn’t. The problem appeared before I tried anyway
Bummer. I can’t call because I can’t make calls!
You can still use a phone from someone near you.
That's what you do in an emergency.
Yes but can’t do that till later. Oh well.
Doesn't matter, as long as you can reach Verizon and fix the problem 🙏
Thanks, everyone! I’ll go to Verizon store after work and see if they can help.
Cellular stopped working
