I have a pair of original HomePods in a stereo pair. When asking Siri to play music, it defaults to Dolby Atmos when available. even though I have all my settings set to OFF for Dolby Atmos. This is very frustrating, I can tell instantly when a song is in Dolby Atmos, it sounds like 100% garbage with all the vocals quiet and full of reverb.
HomePod, 16
I think I finally solved this. that option shown above "Use in Home". yeah, turn that OFF! then in the home settings for each HomePod, go to the Primary User, and (even if it says your name) click this and make sure your name is selected and not "HomePod Account". I had to do this 3 times as it kept turning itself back to HomePod Account, strange, no explanation for that. but, once it stuck, the Dolby Atmos is finally gone.
Hello KGeibel,
We always start troubleshooting issues like these by power cycling the device. While simple, this can refresh the operating systems, apps and connections.
If the issue continues, we would try to isolate the conditions where it occurs. Do tracks that are already downloaded to a device play with Atmos enabled if you choose to play them through the HomePods? Does this happen with any source?
If unable to isolate and resolve the issue, the next thing we would would be to reach out to Apple Support. They will be in the best position to assist you further.
They can be reached here: Get Support
Have a good day.
Hi KGeibel,
Thanks for following up with us. To look into this further, we recommend contacting us directly with the following link: Apple Support
Cheers.
The home pods have been power cycled many times. I do have song downloaded from Apple Music to my phone, when I change the output from my phone to the paired HomePods, it switches to Dolby. I really hope Dolby Atmos dies a quick death, it's like the 3D-TV fad to me. The only way I can get it to stop is to unpair the HomePods.
@KGeibel, you saved my life!!!! I was having problems with the new HomePod (2nd Gen), with the Apple TV did normal lossless sound but when I asked Siri (or a direct stream using only HomePod) automatically used Dolby and the sound was/is horrible, I was looking for 2 days forums and nothing until you arrived!
can't get Dolby Atmos to turn off.
