My fitness app isn’t giving me my award
Yesterday I beat the 300% move goal but it didn’t give me my award? i have a screenshot of the calories i needed and what I got. Is there a delay to getting the award?
User profile for user:
Chris_V89
User level:
Community Specialist
Hey there I_hate_batma123,
Thanks for reaching out to the Apple Support Communities. To get started, are you using an Apple Watch along with your iPhone to track your Activity? If so, since noticing that the award has been missing, have you tried restarting your iPhone and Apple Watch? If not, give that a try with the steps below:
Restart your iPhone - Apple Support
How to restart your iPhone X, 11, 12, 13, or later
1. Press and hold either volume button and the side button until the power-off slider appears.
2. Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.
3. To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo.
How to restart your iPhone 6, 7, 8, or SE (2nd or 3rd generation)
1. Press and hold the side button until the power-off slider appears.
2. Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.
3. To turn your device back on, press and hold the side button until you see the Apple logo.
Restart your Apple Watch - Apple Support
How to restart your Apple Watch if you have watchOS 9
1. If your Apple Watch is charging, take it off the charger.
2. Press and hold the side button until you see the power buttonin the upper-right corner of the display.
3. Tap the power button.
4. Drag the Power Off slider.
5. After your watch turns off, press and hold the side button again until you see the Apple logo.
How to restart your Apple Watch if you have watchOS 8 or earlier
1. If your Apple Watch is charging, take it off the charger.
2. Press and hold the side button until you see the Power Off slider.
3. Drag the Power Off slider.
4. After your watch turns off, press and hold the side button again until you see the Apple logo.
While restarting may seem like a simple step, it can often help with resolving some unexpected issues like this.
Keep us updated on the results.
Take care!