You can make a difference in the Apple Support Community!

When you sign up with your Apple ID, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Mail notifications not working on iPhone 14 Pro Max - IOS 16.2

Got a brand new iPhone 14 pro max, IOS 16.2. When somebody emails me, the badge on my mail app goes up. But I never get the notification, on lock screen, while using it. nothing


my mail notifications are all correct, tried to restart iphone. And when I got this pohne, I set it up as brand new phone, not transfer from my old iphone 7


IS this a bug in IOS 16?

iPhone 14 Pro Max, iOS 16

Posted on Dec 20, 2022 11:07 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 23, 2022 5:14 PM

I had to end up calling support. Ya it was the customize notifications that was off by default.

2 replies

Dec 21, 2022 4:19 PM in response to dia287

Hi dia287,


We suggest double-checking to make sure all notification options are set up as needed, per this article: Set email notifications on iPhone


"Change your Mail notification settings

  1. Go to Settings  > Mail > Notifications, then make sure that Allow Notifications is on.
  2. Tap Customize Notifications, then tap the email account you want to make changes to.
  3. Select the settings you want, like Alerts or Badges. When you turn on Alerts, you have the option to customize your sounds by changing the alert tone or ringtone.

You can set times when you want to allow notifications from the Mail app. See Change notification settings"


If you've done all of that and still continue to have issues, reach out to Apple for help resolving this. They'll be best equipped to investigate the issue: Get Support


Cheers.

Mail notifications not working on iPhone 14 Pro Max - IOS 16.2

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.