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We have three ipads that are company property. A disgruntled employee logged out of our company email and used their own information. When they left our facility, we had then returned our property. The ex-employee will not communicate with our company anymore or respond to email or text. Can you help us obtain or reset the iPad?
Hello ~ Do you have the order purchase receipts? You can contact Apple or take the receipts and proof of ownership in and see if they can/will unlock them for you…
How to remove Activation Lock - Apple Support*
*Start a support request
If you need help removing Activation Lock and have proof of purchase documentation, you can start an Activation Lock support request.
Keep your receipt after you buy an Apple device - Apple Support
I hope this helps.
~Katana-San~
Hello ~ Do you have the order purchase receipts? You can contact Apple or take the receipts and proof of ownership in and see if they can/will unlock them for you…
How to remove Activation Lock - Apple Support*
*Start a support request
If you need help removing Activation Lock and have proof of purchase documentation, you can start an Activation Lock support request.
Keep your receipt after you buy an Apple device - Apple Support
I hope this helps.
~Katana-San~
If the devices are not centrally managed by an MDM platform - and you permit your staff to configure the device with their own (possibly private) account credentials to set-up and use devices - there is a very real risk that you’ll lose the ability to access or use the device if the employee forgets their Passcode or AppleID credentials.
Similarly, if the staff member were to leave your employment without properly unlocking the device (as described), as a business you might totally lose access to (and use of) the unmanaged device. If you don’t have robust exit procedures, this is a real risk.
If the device is disabled or Activation Locked, you will require your original purchase documentation that proves ownership - usually the sales invoice. Documentation must clearly show the Serial/IMEI number of the device. With this documentation, Apple may at their absolute discretion assist with unlocking.
https://al-support.apple.com/#/kbase
we have two iPad that an ex-employee locked up and we do not know the email or password. help us get access
