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Activation Lock help

I have an older iPod. I purchased it used. It was reset by the owner and I used my Apple ID on it for a year or more. It updated and reverted to the original owner's ID and was locked. I can not access it with my account now. The original owner said they do not remember the Id or password they used to set it up. I made purchases through iTunes for music while using it. It does not show any devices on my account.

Posted on Dec 20, 2022 9:16 PM

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Question marked as Top-ranking reply

Posted on Dec 21, 2022 8:12 PM

If the original owner is willing to cooperate, here how they can find the original ID and password:

Forgot user ID: https://iforgot.apple.com/appleid#!&section=appleid

Forgot password: https://iforgot.apple.com/password/verify/appleid



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Activation Lock help

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