I got an Iphone 12 earlier this week, now, an issue has surfaced. I can turn on my Iphone by pressing the power button, however, i cannot swipe up to unlock the phone at all, and when it works, and i get into the phone, the screen freezes again withn 30 seconds. I have tried to restart the phone dozens if times, but nothng works. So please, is this a hardware issue, or a software issue, how do i fix it?
iPhone 12, iOS 16
Two basic troubleshooting steps to perform (test after each attempt):
A) Try a "forced" restart of your device using these instructions:--> Force restart iPhone - Apple Support
B) If the issue persists, something could have gone wrong during the latest update procedure.
I would try to install a fresh copy of iOS/iPadOS. To do this, create a full backup of your iPhone/iPad (1), then restore it to factory settings (you need a computer to perform this step) and, in the end, set it up as new (2).
When done, restore data from your previously made backup (3).
Follow the instructions provided in these support articles:
(1) How to back up your iPhone, iPad, and iPod touch – Apple Support
(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support
(3) Restore your iPhone, iPad, or iPod touch from a backup
If the issue still persists, since it's new and it should be covered covered by warranty, make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.
Regards
Giulio
Two basic troubleshooting steps to perform (test after each attempt):
A) Try a "forced" restart of your device using these instructions:--> Force restart iPhone - Apple Support
B) If the issue persists, something could have gone wrong during the latest update procedure.
I would try to install a fresh copy of iOS/iPadOS. To do this, create a full backup of your iPhone/iPad (1), then restore it to factory settings (you need a computer to perform this step) and, in the end, set it up as new (2).
When done, restore data from your previously made backup (3).
Follow the instructions provided in these support articles:
(1) How to back up your iPhone, iPad, and iPod touch – Apple Support
(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support
(3) Restore your iPhone, iPad, or iPod touch from a backup
If the issue still persists, since it's new and it should be covered covered by warranty, make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.
Regards
Giulio
Screen not responding constantly.
