Why does my Wacom pen not work when I log into my main apple user account?

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Level 1

5 points

Why does my Wacom pen not work when I log into my main apple user account?

When I log into my 13" Macbook Pro 2013 using a guest account, my tablet and pen work fine. It's just when I log in using my regular account that I have issues with my pen. The tablet still works fine.

Have been on to Wacom who were helpful with making sure I have the correct drivers installed.

We've narrowed it down to some kind of conflict with the main user account, but have got no further.

Any help much appreciated!

MacBook Pro 13″, macOS 10.12

Posted on Dec 21, 2022 3:36 AM

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Answer 1

Top-ranking reply

BDAqua

Level 10

250,259 points

Dec 24, 2022 7:32 AM in response to longboy74

Uninstall CleanMyMac per their directions , then run etrecheck again to see what chaff it left...

On CMM…

iMac running slow, several apps unrespons… - Apple Community

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Then uninstall Wacom everything...

Safe Boot, (holding Shift key down at startup. Could take 10 minutes or more.

Reinstall Wacom.

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Answer 2

BDAqua

Level 10

250,259 points

Dec 21, 2022 7:44 AM in response to longboy74

I don't have one to test which files need redoing... We need to see what all is running, a report from this will not display any personal info...

EtreCheck is a FREE simple little diagnostic tool to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac. It will not display any personal info.

https://www.etrecheck.com/

Pastebin is a good place to paste the whole report if you capture the URL while there…

https://pastebin.com/

Workable but harder for me to work with...the Note tool on the bottom of this editor's toolbar, as shown in the image, to copy and paste the output from EtreCheck. In a Reply before you click post, look for this to add longer texts...

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