Minor dents / keys scratches at MacBook pro M1 Screen

Quite a lot more key (whole keyboard keys) impressions on the screen were seen ... while approaching customer care sometimes they are suspicious that it is cosmetic problem... Although I am quite caring about my hw as using air for last 3 years already..


Kindly help what to be done ... If inside or outside the warranty period .. how is this to be handled?


Is it considered a design issue ? I see on the forum may users are also facing the same issue.

MacBook Pro 14″

Posted on Dec 21, 2022 9:25 AM

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3 replies

Dec 22, 2022 1:27 PM in response to Ketuls

Hi there Ketuls,


If the damage you're describing doesn't actually inhibit the use of your MacBook Pro, it's considered cosmetic, which isn't covered by the warranty:


This Warranty does not apply: (a) to protective coatings that are designed to diminish over time or batteries, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship;

Have a look at this link to view the remainder of the Mac warranty: Legal - Mac Warranty - Apple


With that said, you always have the option of having your Mac inspected by a technician to determine what steps to take next. This link will help you get started: Mac Repair & Service - Apple Support


Take care.

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Minor dents / keys scratches at MacBook pro M1 Screen

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