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Why is my account been disabled in iCloud and iTunes

Why has my account been disabled in iCloud and iTunes

iPhone 7, iOS 15

Posted on Dec 22, 2022 5:07 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 22, 2022 5:15 AM

Hello peniel,


I see you apparently have a disabled account, but the message to which you refer is a bit confusing since it could be the result of two different errors. The support article If your Apple ID is locked or disabled - Apple Support has solutions for two frequently encountered reasons for an account to be disabled/locked:


- If your account has been disabled for security reasons the solution is to reset your password as outlined in this document: If you forgot your Apple ID password - Apple Support

If you are unsuccessful you may need to request account recovery as outlined in this document How to use account recovery when you can’t reset your Apple ID password - Apple Support , or additional assistance from Apple Security: Contact Apple for help with Apple ID account security - Apple Support


- If 'your account has been disabled in the App Store and iTunes Store' or 'locked' then you must contact Apple; you cannot resolve this yourself. Apple provides this link for this specific issue Apple Support .


If it's another reason then post here with details.



5 replies
Question marked as Top-ranking reply

Dec 22, 2022 5:15 AM in response to peniel256

Hello peniel,


I see you apparently have a disabled account, but the message to which you refer is a bit confusing since it could be the result of two different errors. The support article If your Apple ID is locked or disabled - Apple Support has solutions for two frequently encountered reasons for an account to be disabled/locked:


- If your account has been disabled for security reasons the solution is to reset your password as outlined in this document: If you forgot your Apple ID password - Apple Support

If you are unsuccessful you may need to request account recovery as outlined in this document How to use account recovery when you can’t reset your Apple ID password - Apple Support , or additional assistance from Apple Security: Contact Apple for help with Apple ID account security - Apple Support


- If 'your account has been disabled in the App Store and iTunes Store' or 'locked' then you must contact Apple; you cannot resolve this yourself. Apple provides this link for this specific issue Apple Support .


If it's another reason then post here with details.



Jan 1, 2023 10:11 AM in response to peniel256

If you still have questions or problems:


To contact Apple, click here --> Choose your country or region - Official Apple Support

Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service by telephone --> Contact Apple for support and service - Apple Support


Why is my account been disabled in iCloud and iTunes

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