Other Apple ID's purchases in my backup?

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Level 1

16 points

Other Apple ID's purchases in my backup?

Hi folks — yesterday I needed to wipe and restore my phone to fix a recurrent glitch. When I started that process and did the final backup to iCloud, I got something like ten messages that iTunes and App Store purchases (it didn't specify what) from other Apple IDs were in the backup. On each alert it would list the ID, and none of them were anything I recognized (several were just, like "a6wlkj23t@gmail.com"—something that seemed fake).

Once I got my phone set up again and it started restoring, I then got the dreaded "Sign in to your Apple ID" alert for one of these random IDs. You know, the alert that immediately pops up again when you hit cancel. I managed to be fast enough at one point to open Settings and saw that I was already signed in with my correct ID. I could not get the alerts to stop, so finally I did a hard reset, and it hasn't popped up again.

What are these other IDs? Should I be concerned that I got hacked or something? I've never gotten a receipt for a purchase I didn't make. I could guess that the iTunes purchases might have been songs I... did not purchase myself... but I don't see what the App Store purchases could have been.

iPhone 11, iOS 16

Posted on Dec 22, 2022 8:46 AM

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Answer 1

Limnos

Level 10

426,215 points

Dec 22, 2022 11:59 AM in response to Ice Mummy

If you got your phone used and it was not wiped properly before you signed in, they could be relic apps or media from other owners, downloaded using their IDs. The same if you lent your device to somebody and they downloaded something onto it.

What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support

Note that even if your Apple ID was compromised and somebody else had access to your account, they couldn't put an app on your phone remotely, nor would it appear with a different email address you do not recognize. It really seems to me like your phone had other users.

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Answer 2

Limnos

Level 10

426,215 points

Dec 22, 2022 12:13 PM in response to Ice Mummy

Contact Apple. Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.

or:

Contact Apple for support and service by telephone --> Contact Apple for support and service - Apple Support

I'd be curious to read their explanation.

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Answer 3

Ice Mummy Author

Level 1

16 points

Dec 22, 2022 12:28 PM in response to Limnos

Thanks — honestly, I'm not getting to that any time soon. Wiping/restoring didn't fix the original issue and I'm still working with Apple on that. If I do get around to this and can still find my post, I'll write an update.

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Answer 4

Ice Mummy Author

Level 1

16 points

Dec 22, 2022 12:05 PM in response to Limnos

Thanks — but it's a brand-new phone*, and I've never lent it to anyone.

*I mean, I guess it's possible my carrier (AT&T) just said it was new when I bought it, but it was in its original packaging, clear sticker over the screen, etc., etc., so they would've had to put some work into it.

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Other Apple ID's purchases in my backup?

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