I requested a refund while the charge was still pending.. I got an update that I have been refunded but it does not appear on my statement do I continue waiting or request the refund again ?

I requested a refund while the charge was still pending.. I got an update that I have been refunded but it does not appear on my statement do I continue waiting or request the refund again ?

iPhone 7 Plus, iOS 15

Posted on Dec 22, 2022 4:43 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 22, 2022 6:08 PM

It can take awhile. See the following from Check the status of a refund for apps or content that you bought from Apple - Apple Support


If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:


Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.


Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.


All other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.


1 reply
Question marked as Top-ranking reply

Dec 22, 2022 6:08 PM in response to kerdetia

It can take awhile. See the following from Check the status of a refund for apps or content that you bought from Apple - Apple Support


If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:


Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.


Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.


All other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I requested a refund while the charge was still pending.. I got an update that I have been refunded but it does not appear on my statement do I continue waiting or request the refund again ?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.