Restricted Apple Pay

Greetings Sheastanley1,

We’ll take guidance from the following article on what to do next - If your Apple Cash account is restricted or locked

A restriction can happen, “To prevent fraud, ensure account security, and comply with regulations, your Apple Cash account may be restricted or locked. Your account may also be restricted if you dispute an unauthorized transaction with your bank and a chargeback is filed. Your account restriction or lock may be temporary until you verify your identity or while your account is under review, or you may need to contact Apple Support for next steps.”

Should you be getting a message about requiring identify verification, here's the steps -

If your Apple Cash account requires identity verification

• On iPhone: Open the Wallet app, then tap your Apple Cash card.

• On iPad: Open the Settings app, tap Wallet & Apple Pay, then tap your Apple Cash card.

• On Apple Watch: Open the Apple Watch app on your iPhone, tap Wallet & Apple Pay, then tap your Apple Cash card.

Tap Verify Identity, then follow the onscreen steps. Make sure the personal information you enter during identity verification is accurate. Learn more about identity verification.

Thanks.