Location time
I get a device location but the time given is six hours ago and it is not changing. How do I get the time to update?
iPhone 13
User profile for user:
Chris_V89
User level:
Community Specialist
Hey there Apusgrp,
Thanks for reaching out to the Apple Support Communities. Just to confirm, are you referring to a device's location that you're viewing on the Find My app? If so and if the devices location has not updated in sometime, it's possible that the device no longer by powered on, or the device is no longer connected to a network.
For more details, check out this link here: Use the Find My app to locate a missing device or item - Apple Support
Can't locate your device?
- You might not have Find My turned on.
- If you're using the Find My app, you can't see your device's location if more than seven days have passed since its last location was sent to Apple.
- If you're using iCloud.com/find, you can't see your device's location if it's powered off, the battery has run out, or more than 24 hours has passed since its last location was sent to Apple.
- Learn how you can still protect your information.
If experiencing a different issue with your devices location, provide us with more details on what you're seeing. We'll continue from there.
Take care!