You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Phone does not ring

iphone 11 does not ring for phone calls



iPhone 11 Pro, iOS 16

Posted on Dec 23, 2022 11:56 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 24, 2022 8:51 AM

Some things to check:

The ring/silent switch on the left side of the phone. See the following Apple article: How to put your iPhone on vibrate, ring, or silent mode - Apple Support

Check the ringer volume at Settings > Sounds & Haptics > Ringtone & Alert Volume.

Settings > Phone > Silence Unknown Callers. See: Detect and block spam phone calls - Apple Support

Do Not Disturb. See: Use Do Not Disturb with Focus on your iPhone or iPad - Apple Support

If none of the above, also try restarting. See instructions in: Restart your iPhone - Apple Support


2 replies
Question marked as Top-ranking reply

Dec 24, 2022 8:51 AM in response to JfromE

Some things to check:

The ring/silent switch on the left side of the phone. See the following Apple article: How to put your iPhone on vibrate, ring, or silent mode - Apple Support

Check the ringer volume at Settings > Sounds & Haptics > Ringtone & Alert Volume.

Settings > Phone > Silence Unknown Callers. See: Detect and block spam phone calls - Apple Support

Do Not Disturb. See: Use Do Not Disturb with Focus on your iPhone or iPad - Apple Support

If none of the above, also try restarting. See instructions in: Restart your iPhone - Apple Support


Dec 24, 2022 8:53 AM in response to JfromE

FIRST: Are there missed calls in Phone/Recents on the phone? If they are not the problem is in the network, because the calls aren’t getting to your phone. Contact your carrier: 

  • check with your carrier that they don’t have a local outage, and that you didn’t have any settings that would have immediately invoked voicemail, such as call forwarding.
  • check up on them at Down Detector - outages


If they are in Recents here’s what to check:


  • Check the MUTE switch on the left side of the phone, above the volume buttons. It should be towards the screen
  • Check the volume setting. With the Home screen displayed, press the VOLUME UP button on the left side of the phone. It’s above the VOLUME DOWN button.
  • Go to Settings/Phone. There’s a switch for Silence Unknown Callers. If it is on any calls from numbers not in your contacts will go directly to voicemail.
  • Also in Settings/Phone: Make sure Call Forwarding is off.
  • iOS 14 & older: Go to Settings/Do not Disturb. Turn it off if it is on. Also turn off Scheduled. With both off none of the other switches there matter.
  • iOS 15: Go to Settings/Focus, and verify that all focus settings are disabled.
  • iOS 16: Open the Control Center and turn off Focus.
  • Go to Settings/Sounds & Haptics. Make sure there is a sound assigned to Ringtone.
  • Go to Settings/Accessibility/Touch/Call Audio Routing and make sure Auto-Answer Calls is off.
  • Go to Settings/Screen Time/Communications Limits. Tap each of the 2 entries and make sure both are “Everyone"
  • Restart your phone-->RESTART your iPhone, iPad, or iPod touch - Apple Support
  • If all else fails, talk your carrier into replacing your SIM card (thanks to ASC user DShelbyD)


Phone does not ring

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.