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Phone does not ring

iphone 11 does not ring for phone calls



iPhone 11 Pro, iOS 16

Posted on Dec 23, 2022 11:56 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 24, 2022 8:51 AM

Some things to check:

The ring/silent switch on the left side of the phone. See the following Apple article: How to put your iPhone on vibrate, ring, or silent mode - Apple Support

Check the ringer volume at Settings > Sounds & Haptics > Ringtone & Alert Volume.

Settings > Phone > Silence Unknown Callers. See: Detect and block spam phone calls - Apple Support

Do Not Disturb. See: Use Do Not Disturb with Focus on your iPhone or iPad - Apple Support

If none of the above, also try restarting. See instructions in: Restart your iPhone - Apple Support


2 replies
Question marked as Top-ranking reply

Dec 24, 2022 8:51 AM in response to JfromE

Some things to check:

The ring/silent switch on the left side of the phone. See the following Apple article: How to put your iPhone on vibrate, ring, or silent mode - Apple Support

Check the ringer volume at Settings > Sounds & Haptics > Ringtone & Alert Volume.

Settings > Phone > Silence Unknown Callers. See: Detect and block spam phone calls - Apple Support

Do Not Disturb. See: Use Do Not Disturb with Focus on your iPhone or iPad - Apple Support

If none of the above, also try restarting. See instructions in: Restart your iPhone - Apple Support


Dec 24, 2022 8:53 AM in response to JfromE

FIRST: Are there missed calls in Phone/Recents on the phone? If they are not the problem is in the network, because the calls aren’t getting to your phone. Contact your carrier: 

  • check with your carrier that they don’t have a local outage, and that you didn’t have any settings that would have immediately invoked voicemail, such as call forwarding.
  • check up on them at Down Detector - outages


If they are in Recents here’s what to check:


  • Check the MUTE switch on the left side of the phone, above the volume buttons. It should be towards the screen
  • Check the volume setting. With the Home screen displayed, press the VOLUME UP button on the left side of the phone. It’s above the VOLUME DOWN button.
  • Go to Settings/Phone. There’s a switch for Silence Unknown Callers. If it is on any calls from numbers not in your contacts will go directly to voicemail.
  • Also in Settings/Phone: Make sure Call Forwarding is off.
  • iOS 14 & older: Go to Settings/Do not Disturb. Turn it off if it is on. Also turn off Scheduled. With both off none of the other switches there matter.
  • iOS 15: Go to Settings/Focus, and verify that all focus settings are disabled.
  • iOS 16: Open the Control Center and turn off Focus.
  • Go to Settings/Sounds & Haptics. Make sure there is a sound assigned to Ringtone.
  • Go to Settings/Accessibility/Touch/Call Audio Routing and make sure Auto-Answer Calls is off.
  • Go to Settings/Screen Time/Communications Limits. Tap each of the 2 entries and make sure both are “Everyone"
  • Restart your phone-->RESTART your iPhone, iPad, or iPod touch - Apple Support
  • If all else fails, talk your carrier into replacing your SIM card (thanks to ASC user DShelbyD)


Phone does not ring

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